Holiday Inn University Plaza-Bowling Green

The facility was older and could use some updates but it was clean and comfortable. Hotels.com booked my room for the date I made the reservation even though I checked the date several times throughout the booking process. The screen kept defaulting to the date I was making the reservation. My credit card was charged for that date. Luckily I called the property to confirm my reservation on my actual travel date snd was able to reserve another room. I DO NOT RECOMMEND HOTELS.COM. I PAID DOUVLE FOR THIS ROOM.

The front desk ,The food Bar personnel were very kind and always helped me. Highly recommend this Ky Hospitality Holiday inn.

The property was easy to find, staff was courteous at times when needed, very clean, but one thing travelers need to know, breakfast and coffee is not free with your stay. You have to purchase coffee which is $2.00 a cup does not serve until after 5:00 pm and in morning after 7:00 am breakfast is $11.25 for buffet.

For an old hotel its not bad. If it was updated it would be nice.

Everything was good I will back soon ☺️

The hotel was clean and comfortable. It was also in a good location close to the attractions and restaurants. The check-in and check-out process was very easy.

The stay was extremely pleasant. The only disadvantage was there were no microwaves in rooms or on floor by ice machine where they were supposed to be according to staff. Reported during our stay on first day but didnt see any appear after 3 day stay. The staff was AWESOME. The restaurant food was delicious and fresh.

I am a huge Holiday Inn supporter. One room requirement is Air Conditioning, I even made this clear when I booked w/ hotels.com. The hotel responded and confirmed, but my room's A/C was poor and EXTREMELY noisy. I did not complain since it was late and we really needed to simply get hours of sleep, arrived from south florida during driving trip. Anonther significant issue that I sure hope Holiday Inn addresses is the breakfast. This is a full service hotel - STOP using powered eggs, frozen pancakes, etc. There was 4 staff members in the kitchen - you can not convince me that it is more effective to use fake eggs. Walmart sells 16 eggs for just over $1! Whip up and make REAL scrambled eggs. Pancakes - clear these were not made, they came frozen. Pancake batter is CHEAP, make real pancakes. The kitchen manager for being lazy for not spending 20 mins to make real eggs and real pancakes should be fired. This is not a Holiday Inn Express - this is a Holiday Inn, act like it. I am really hopeful the hotel manager will take my review seriously and make the necessary changes. Thank you

Nice clean rooms. Open atrium area in the center of the hotel which is nice. Because it is a nice change from hotels that are long corridor hallways.