Mercure St Albans Noke

The manager was excellent nothing was to much trouble very friendly the staff in the bar area where lovely will be going back soon

Easy to find and access All straightforward no hassle Polite helpful friendly staff Would definitely stay there again

Ideal for what we wanted, close to at Albans town centre for shopping and the snow dome.

Average hotel, some areas looking tired and dated, smelly carpets in corridors

WiFi constantly dropping out. Asked for cornflakes and a banana for breakfast, got shredded, no banana.

It was good. The food was good and the rooms were clean but I do feel like the hotel has an old-fashioned feel. As in, you don’t feel like you’re in a 4 star hotel - maybe 3. I went on a solo trip - it was definitely good for my getaway. A little bit far from St Albans town but all good still enjoyed myself

We had a really lovely last minute stay pre-second lockdown. The staff were all extremely friendly and polite, and it was great to use the pool and spa facilites - all of which were working and clean.

The rooms need a HUGE improvement, ceiling paint is falling off, the furnitures need replacement, the tea kettle is leaking, the floor makes noice when walking, carpet needs replacing. The spa facilities are good but one of the member of staff was racist. The corridors smell like dead rat, the beds are uncomfortable.

The room/hotel did not look as it did in the photos. When I initially rang up the hotel I was told both the jacuzzi and pool were opened but when I got to the hotel only the pool was opened. The room I stayed in was not appealing either and the shower was broken, it sprayed water everywhere. The receptions were hardly at the front desk and there was a wedding reception there that had more than 6 persons after the bride had left. This went on until 2am.