Extended Stay America Philadelphia - Mt. Laurel Crawford Pl

The check in experience was horrendous. Upon arrival, I was greeted with “Can you wait a minute, my shift just started.” After waiting about 7 minutes, I repeated my name and that I am checking in. My reservation was pre-paid, yet, I was almost charged an additional $75 because the front desk rep. Latoya did not know how to process my prepaid Hotels.com reservation. After about 40 mins and the rep. finally received the assistance she needed, I was finally able to check into my room. But first, I had to get another room key that would work. This has been the worst check in experience this year and I’ve been traveling for work since May 2020.

I had a good night sleep.very comfortable and clean room.

Always a good night stay at Extended stay America rooms very clean

Friendly staff, great service, Quiet. wish breakfast could be served

I booked a room at this location and when I reached the hotel. I was greeted with over and hour wait because the employee stated he was the only one working. After the over and hour wait with my son my room didn't have hot water. I was told it was going to get fixed when someone comes out in a matter of hours. That didn't work. So I really am disappointed with my stay.

Would not stay again! I came for a 1 night trip, no towels in room ay check in and when i asked was told to go down in about an hour. Wasnt able to get them until next morning. No coffee makers in room or in lobby. Bed was like sleeping on a rock. Fuzzy tv with limited channels and slow 2 bar wifi. Glad it was only a 1 night stay.

This is one hotel I won’t return to I stayed over one Saturday night and I thought I was going to get bit by a bed bug

Suite size, but didnt like that there was no continental breakfast

Due to COVID-19 hotel services were at a bare minimum. Requests to the front desk had to be done by phone. Overall the rooms were clean and presentable