Holiday Inn Express Hotel & Suites Jacksonville - South, an IHG Hotel

Front counter person was exceptional!! She was so pleasant, accommodating, thorough and friendly.

During my stay everything was great except when I went to put my things in the refrigerator there was stuff still left over from the people before me. Wish I could of told the front desk people but I got in so late that I just didn't have any energy to even complain about the nasty cups in the ridge.

Hotel staff was not efficient. I called the hotel to explain my situation before booking. I paid for 2 nights because my flight didn’t get in until early Sat, but again I paid for Friday. Upon arriving at 11am Saturday before check in I was told my room was cancelled because I didn’t show up. She finally gave me the room.

I am thankful for the help that was given to me over the phone to help me to maneuver the process of paying on line.As a senior citizen I couldn’t have done it without the help and patience of your staff. A special thank you and praise goes out to your staff and whenever I need service I will reach out to your company.

The hotel staff was very nice and accommodating. The rooms were nice and they do an awesome job modifying their breakfast buffet for covid. Plus the food tastes really good and I was able to get gluten-free toast! I took 1 point for cleanliness because one of my face towels was dirty, but was quickly replaced.

Location was great - quick access to TIAA Football Stadium. Staff members were very friendly.

We were a couple and a baby looking for a hotel to spend the night on our way home. When we arrived, we saw the announcement at the frond door "Everybody is required to wear a mask in public spaces", so I felt comfortable staying there, Well, that wasn't the case. Once we did the check in, we saw a group of 6 people sitting at the sofas in the lobby without a mask. (none of the staff said anything to them) Next day during breakfast, there were a lot of people there without a mask as well. Of course, we did not have breakfast there, and we left as soon as possible, but It was a very stressful situation for us every time we were in public spaces. So if you care about Covid transmission, go somewhere else.

Excellent

Upon arrival,it's in a nice peaceful spot. Entering the lobby it was very neat and clean. The room and bedding was immaculate, very comfortable and the bathroom was nice also. Everything was up to date. I loved it!

Nice location if you are in your way to Miami. It’s close to the highway and the rooms are comfortable.