Loews Miami Beach Hotel – South Beach

Well i only gave it a lower rating bc whwn we arrived after flying all day i look to tke a shower an find hair in the wall, durinf covid non the less, not too clean

Facilities are amazing. Service was terrible as during covid you would think they would be prepared for the guests that are coming in.

Everything was great except for the fact that there was not a fridge in our sweet.

This property never disappoints. I’ve stayed here many times. I brought my dog with me for the first time. They were very welcoming!! The “doggie care package” was a very nice touch. I will be back!!

Super nice and beautiful hotel friendly customer service and and nice pool and grest spa

Everything was great except the pillows. Yes, minor, but they seemed over used and really was uncomfortable to sleep with.

The staff were wonderful and accomodating. The food was great, it is really comfortable. The pool and beach are beautiful. I was disappointed with the wifi service. I didn't like how close the smoking section was to the pool and the smoke would waft in. I disliked that the hot tub was drained because of a few problematic guests. That was not fair to the remainder of the guests that were not abusing the hot tub.

I honestly expected more from a Lowes Hotel. I'm familiar with others and an experienced traveler. The hotel lacked overall prestige. The hotel needed some serious upkeep. Employees seemed less than happy as if there is an internal rift between the company and employees. Was happy to see they took the initiative to hire security for Friday and Saturday nights. The best part was the text message ability to get requested items (hangers, towels, etc). Concierge service was nonexistent. What's open, closed, tips, inside scoop all missing which left everyone to figure it out on their own. Many places were closed but not updated on Google. The pool was by far the weakest i have ever seen at any resort. One pool for the entire hotel. Drinks were strong if that's your thing. Ordered the turkey wrap at pool side, same wrap you can get at a 7-11. Food was not elevated. Main restaurant was closed. Small side to-go market was over priced, $5 for a muffin. The pot heads have really ruined the experience of South Beach. The photos you see on-line are not exactly what you get. Shower floor is old and had coffee stain on bathroom wall. Overall, needs new leadership and update.

Business trip, staff was friendly and helpful. Everyone is doing their best, just be patient. I had to remind myself it’s COVID-19 fault.