Extended Stay America Fort Worth - City View

The location is amazing. However, it wasn’t as clean as I would have liked it to have been.

It had full sized appliances. There are only main curtains, no secondary shear, so unable to open the curtains and still have some form of privacy.

My room was initially in very sad shape. Broken glass from a broken light on the floor by the bed. Dust bunnies in every corner, etc. After hours of waiting I cleaned up the glass, wiped down surfaces myself. But the next day, the wonderful staff cleaned everything, including shampooing my carpets for me and really making it a nice place to stay. I don't know how the room got that way but once they knew about it, they did fix it all. My special thanks to Anna for pulling it off.

We stayed here for 5 nights in March 2020. We really enjoyed our stay. One front office girl was fairly young and seemed to not really enjoy her job. That being said she was helpful and did answer our questions. I would recommend that if you are planing on staying more than one night to bring a large towel and a fan for your room. The room stayed very humid even with the AC on.

We saw our rooms and left! Dirty sheets, roaches, animals that stayed before chewed bed and one bed was broken and leaning! No comforters in beds, sheets only that were stained! Asked for coffee pot and it was not clean that was the final thing so we left! Never unpacked our bags! Would like a refund! It was 9:30pm when we got to our room and had to find another hotel to stay in!

Staff were not helpful and seemed like guest's concerns and needs were an inconvenience. Rude service.

The hallway & the room did not smell very good. I would have left and gone to another hotel if time permitted.

Very disappointed. Didn’t have hot water. Room was hot. Couldn’t give me clean towels when I needed them. Roaches in the bathroom.

It was not real clean the Towels and wash class had bugs in them And the elevator is extremely slow

This location was close to a job site that I had. Upon arrival the receptionist had a small Attitude she looked as if she did not want to be there. Her responses were not friendly at all and never one smiled or asked how can I help you when I walked in.