La Quinta Inn & Suites by Wyndham Springfield South

Staff gave away our reservation to another person. Luckily that person had a reservation so we did get a room. It took quite a while to get checked in because of this error. At first we were told we didn’t have reservation and hotel was full. Had to argue with staff a while before she realized it was hotels error. Our room was prepaid but person who took our room wasn’t prepaid. Not sure how no one figured things out at their checkin. Room was very clean and amenities were nice. We got handicap room since that is what other people had. Walks are thin enough we could clearly hear tv next door and dogs barking. Room likely would have been better reviewed had we not had bad experience checking in

Need renew but overall very good

Ok for the price -

To far from the highway

Staff was friendly and professional. Monday through Saturday they have a happy hour at night with free food. Breakfast was good and the room was not crowded as it is in other places. The room was spacious and quiet - we didn't hear anything from adjacent rooms. We were on 3rd floor which is the business floor so they don't allow pets on that floor, although there were a few people with dogs staying on the other floors - even the maintenance man had a small dog riding along on his maintenance cart - it was adorable. Would definitely stay here again.