Quality Inn & Suites

Hotel was ok for one night but no elevator and hotel is showing its age. My friends room had a loud banging sound in the vent. We had no noise issue in 207. Staff was very helpful and prompt.

Hotel was clean, easy to get to, front desk was pleasant, room was clean and bed was comfortable but pillows were small.

First of all, if you don't mind carrying your luggage up the stairs, you should be fine. The hotel has no elevator. We didn't know that when booking, so we were surprised when we got there. We were not told this until after we checked in. I have trouble climbing stairs without luggage. With it, I just can't do it. The man behind the counter, Joe Ong, was a very unpleasant man. When I said I needed to cancel so I could go to another hotel, he said it was too late. He said there were no rooms available on the first floor. I talked to Hotels.com and they called him. Suddenly, there was a room available on the first floor at the same price. The hotel itself is located in a delightful neighborhood and we were comfortable with the room. The rest of the staff, except for Mr. Ong, were very nice and accommodating. The free breakfast was awesome!!

I stayed here because the hotel is conveniently located next to my daughter's apartment complex; this is the only reason I would consider staying here again. The staff was friendly but the rooms weren't as clean as I prefer.