Best Western Pasadena Royale Inn & Suites

Overall it was comfortable, but there was no water pressure in the shower and the walls are thin so you could hear every voice in the adjacent rooms.

i went on a trip with my family for 2nights and its was a great place to stay near stores and the freeway the overall stay was great

Friendly staff whenever I asked for something

At check in I asked for a bottom floor & was told one wasn’t available. That’s fine. She was pleasant. Then she came back & her whole attitude changed. She told me she had one in front of the vending machines & people complain about the noise & if she puts me in there she WILL NOT move me! Um ok. It just came out very rude & was strange. What she failed to mention is the room had a door connecting to the neighboring room so you could hear everything they said or watched on tv. I’m sure that’s what people complain about the noise not the vending machines.

It was comfortable lucky to have a microwave and a refrigerator in the room it keep things cold but dont buy/put anything that needs freezing it will melt/ defrost. Other then that great stay.

The room was nice and clean. I enjoyed it .

There were two Tv’s only one worked, we had to ask for clean towels and toilet tissue. I know there is a Pandemic going on and things can’t be the same, but at least knock on the door to see if anything is needed by your guest!!!

The picture of the room shown on the app was totally different. The bedroom is so small. And the weird thing is the bedroom and the bathroom size is literally 50:50

The room was cleaned well, but the sink didn't drain water well and the shower head is old and sprays water left and right. The bathtub has small stain/damage. The sheets are old but cleaned ok. The overall room smell is not nice. It is better then some other hotels on Colorado, but a 2 star no more.

Not what I thought when I booked this. You cannot even enter the lobby. Just an outside window to check in. We were a little ahead of schedule so had to wait in the car for an hour to check in. The room was clean and had a mini fridge. Comfortable bed. We were there on business so it worked.