Holiday Inn West Kelowna

Wonderful!

Wonderful!

It was good , defiently to bad snow was here tho else we would of brought our kids to.pool

Our family travelled together from Alberta to BC. This is the worst stay we ever had in past a few years. Front desks are fine but the conditions are bad. We booked 5 rooms for two nights: first room, large yellow stain on bedding sheet; 2nd room, site conditioner was not working and the maintenance people said the air conditioner is too old and supposed be replaced a week before, room is steam room. Hotel said they can't move us to a different room due to availability; 3rd room, cleaner left the door unlocked after cleaning. Luckily we didn't loose but hotel blame it to their new staff. Pathetic! We understand if just one room is having problem. 3 out of 5 are having issues are unacceptable. The hotel manager is even on vacation during the Labor Day long weekend when the hotel is fully booked. Absolutely do not book this hotel unless you have to!!!

Have stayed there before. Found it to be a bit run down.