Residence Inn by Marriott Jacksonville Airport

The service the cleaniess of the room and staff was very nice

My name is Emily Doehne. Good evening, I wanted to say something while we was saying there Friday night and Saturday night we was disturbed multiple times by the people in the room across from us they were up all night going in and out allot of people plus they would play music so loud on there phones. Saturday Night I was getting my 6month old to sleep the people had so many people coming in and out there room two boys tried opening our door good thing it was locked then they starting banging on our door and I look out the peep hole it was two boys so I didn’t answer. They stayed up till 3-4am being loud and standing in the hallway being so loud my baby woke up 4 times in one night so me and my child’s father was up half the night!! This was supposed to be our vacation and I feel like we was disturbed the whole stay there no hotel employee said anything to the people because they kept going in and out and being loud outside our door. You can roll y’all’s cameras back and see what we had to deal with! I’m so tired from a vacation I was supposed to enjoy. I’m so upset about this. It was me my husband and my 6month old son we was in a suite room 114.

The check in process was simple. I always enjoy the accommodations. They have everything that you need as if you were home.

Overall it was a great stay. Only thing was the shower had hair in it.

Staff was friendly. Property itself and rooms were OK.

Hotel was clean and the employees were very nice and welcoming. Good Location.

Cleanliness and tranquil setting . Nice furniture

Very clean and comfortable

N/aI don't have anything to add. I want to go to the next page please

It was a little odd getting to the property from the highway, but it was not far. No food service in hotel but a shuttle is provided to take you to any nearby restaurant. Restaurants are also within walking distance. Room is well equipped with kitchen utensils and appliances. Hotel is pet friendly. Still felt atmosphere a bit cold and indifferent.