Best Western Brantford Hotel & Conference Centre

Pros: Decent water pressure in the shower. The curved curtain rail made it feel spacious. Shampoo and conditioner smelled nice. Close parking to the room. Breakfast wrap was nice. Fast food restaurants close by. Wifi was easy to connect to and signal strength was good. Cons: Took a few tries to get the key to work for the room. Filled the sink to wash my face and it took 30 minutes to drain. The walls were thin and the neighbors stayed up till 1am talking which kept me up. Unclear if room service was available but I spent so long trying to look up a menu I just got McDonalds instead. The sockets on the table lamps are not connected so I had to plug my phone into a cracked outlet behind the bed. Turned the heat on and it filled the room with the smell of burnt dust. Shampoo/conditioner bottles were too small. Enough for short hair but not enough for long hair and not enough to share easily. Had to clean out the in room coffee maker. Ran 4 cups of water through it and still found dirt in it. Ended up microwaving water instead. They were out of coffee when I went to pick up our "breakfast to go" only nice thing in there was the wrap. The rest was thrown away. Did notice that a few of the guests were walking around the public areas without masks on Overall it done the job and gave us a place to stay for the night but wasn't anything special

Breakfast was good keeping all safety precautions

It was a good stay over

The staff was great and very helpful. Restaurant had good food and good service

Doors not fitted well, toilets not working well. Staff nice, restaurant good

The hotel was dull, the door entering the room was sketchy. The patio door was the same and the outside sitting area was dirty. Loads of cigarette butts on the ground outside the patio

Everthing was ok and the rooms where very tidy. The only issue was there wasnt any breakfast because of the covid 19. Other then that my stay qs fine

The hotel was good, but we picked it because the description said it had an airport shuttle....it doesnt and a taxi was about $80 😒

Although we were under virus conditions. This hotel did amazing things. Our family was celebrating a 50th wedding anniversary. The hotel put on an amazing buffet with the best prime rib roast meal I have had in years. Instead of buffet breakfast we were served by the nicest ladies right to our table. I definitely give this group an A+++

I really enjoyed the jacuzzi tubs in room only drawback was the ac unit in the room was set to cold before we arrived and the thermostat doest come wth precise enough instruction that there is a middle option with cold/hot would have been nice to know as it was either very hot or very cold in our room even when i finally saw that using the dials on the physical unit wasnt working