Best Western Pony Soldier Inn - Airport

We stayed at the hotel as a result of a mass power outage in our area. We checked in and were met by a very rude woman running the front desk. They had the front door locked and the you to ring for entry. She was very annoyed because people kept ringing it but it was 25 degrees outside. This woman continued to have very disturbing interactions with about ever person we witnessed and talked openly negative about guests. The bedding was old and uncomfortable. There was a lack of hygiene items Provided in the room, including no shampoo. They would only give us one room key because they said they were running low.

I highly recommend staying here. The staff was more than accommodating, professional and super friendly. Kudos to them.

We did not get to stay there. If you are bring pets, call in your booking. They have limited pet rooms. By the time I got there, they gave away the last pet room. They cancelled our room and we had to find another place to go to.

Could not believe the value of staying here. Price was unreal for a big room with a microwave and fridge AND a grab bag breakfast.

Not bad

The room was clean and comfortable. What I didn't like was that most of the front desk staff in the morning did not wear a mask!

My stay was great. The only complaint was one employee whom checked me in. Other than that it was perfect! The rest of the staff was amazing! The bed was sooo comfortable and clean! I will definitely stay again.

The place agreed on $10/day parking for airport then would not honor that rate when I showed up. They told me to cancel booking and rebook with them at at over double the nightly rate. I’d called to verify parking rate earlier in the afternoon, directly with hotel.

It was clean the receptionist was very friendly despite getting real rushed with a lot of people needing to check in.

This is a VERY well run hotel. Awesome desk service, very clean, comfortable. You won't find a nicer place to stay.