Hilton Orlando Buena Vista Palace - Disney Springs® Area

We where in room 584 overlooking the reception area and lounge. The noise was so bad we were not able to get any sleep until after the bar closed each evening of our 5 night stay. Although staff stated they would handle the matter they did nothing. This certainly was not the impeccable service we have experienced at other Hilton locations.

Hotel rooms are too close together, very noisy and dirty and way too expensive due to all the fees tacked on to your stay. Really, a $20.00/night for parking over top the resort fees, not much to the resort that we saw.

Strange intermittent humming in our 12th floor room as if from large HVAC equipment. But hotel is beautiful and if you get a good rate it is a great value. Large beautifully furnished rooms each with cool balcony and views, beautiful grounds and facilities, and short walk to Disney Springs.

First, there were some discrepancies in the price and fees I was quoted. They did warn of a $35 “resort fee,” (PLUS TAX!) which after having stayed there is beyond ridiculous. Not more ridiculous, however, as the $20 (PLUS TAX?!!) parking fee that I was NOT made aware of prior to booking. Let’s talk about parking. I had to PAY $20 (plus tax!) to park my vehicle in a lot that was downhill and a small hike away, with no access to a designated sidewalk in a poorly lit area. It was me and my three young children, walking in the dark in the road on a Friday night with cars coming in and out of the property, struggling to push our luggage and stroller along the hike and up the hill to the lobby. Talk about a safety issue! That’s strike one. Our room was nice enough and while I don’t have any complaints about the room itself, there is definitely a noise issue. At midnight, I could hear what sounded like someone moving furniture around on the floor about me. I could hear people talking as they walked by. And the worst, I could hear someone coughing at 4:00am. Mr. Emphysema kept me awake for hours with his hacking. Thicker walls, people. Strike two. So part of the “resort fee” covers access to the pools and lazy river. I will say the lazy river was very nice but I’d just as soon spend my money at Aquatica and enjoy the lazy river there. The pool bathrooms did not even have a changing area or showers. And there are no lifeguards on duty. Strike three.

This hotel is great. We stay here whenever we can’t stay on Disney property. The only negative I would give is the pool bar closes to early. After a long day at the parks it would be nice to lounge at the pool and be able to have a drink and food.