Holiday Inn Orlando East - UCF Area

The customer service I experienced a check in was awesome. I was traveling for business and two clients met me at the hotel restaurant. Neither of them wanted anything to eat, and I ordered very little. Our waitress gave phenomenal service and as a result I tipped her more than the check. Check out, unfortunately, was another experience. In the book inside the room, it said that breakfast went until 10:30 AM. At 10:00 AM, I went down to the restaurant. I saw that the buffet was still being grazed by other guest and a Waitress was pouring coffee for a guest. I asked if I could sit anywhere I like in the waitresses response was that they were closed. When I advised her that the book said 10:30 AM, not 10 AM she specifically walked over to the Klocke to check out the time and tell me that breakfast ends at 10. Whether I misread or not, the Customer Service centric response would have been to say “Have a seat ma’am. Although we stopped bringing out fresh food for the buffet, you are welcome to enjoy what is left.” It really IS that easy. I mentioned something to the clerk as I was checking out and found her to have a nasty attitude. I guess word of my unhappiness spread and, whom I presume to be the general manager, approached me and offered to get me something to eat. I refused because I had already called Uber to take me to the airport. Did I mention that I arrived at the restaurant at approximately 10:05?

The staff was very friendly and went over and above to add it is while we were there to look for a new home in the area. We made a long trip in and they were able to get us into a room a before the standard check in time which allowed is to get a little rest after the drive and before going to look at homes. This made it much easier to look at the homes for the day thank you for a wonderful stay.

Love the Keurig in the room. Champagne and cookies when we walked in was nice too

Booked my stay and fully paid for it through the app. Hotel is nice with the exception of the desk and chair for some potential work. The chair was broken and the coffee machine is ON the desk!! Work area should be clear of all of that stuff. **********Upon arriving home and checking my banking I noticed another FULL charge for the 2 nights stay on my card. They have addressed it but, if I had not checked it would have gone through with me paying double for my stay. No excuse for this although they gave me 1000 points on my IHG account.************** I am still disappointed in the experience and most likely would not stay there again

Was excellent