Dann Carlton Medellin Hotel

Awesome hotel.

The room was not more than ok. The pool is very poor, no one is talking English except the reception. For 5 star hotel you should get much more

Pretty expensive mini bar but great bed !! There are usually corporate events; so expect that.

They breakfast was included in the booking. after the third day of having a vegetarian friendly breakfast they changed restaurant managers and they decide to charge for the almond milk when the breakfast was included. This is not an ideal place for any vegans or vegetarians. I have reported the issue with no resolution to the problem.

First of all, we were excited to come the Dann Carlton Hotel because of positive reviews we read online but that changed the second we walked in due to customer service. Our first issue was that no one helped take our luggage to our rooms, explained that we had to use our room keys to access upper levels, or explain the room features as they have done in every other hotel we have stayed at in Colombia (7 others). Our second issue with the hotel is that they misinformed us about money exchange offices. We asked the concierge where we could get our dollars exchanged to pesos. At first he said that the hotel can exchange it for us. We told him that we wanted to explore the city so he advised us to go to Oviedo mall and that they were open until 9pm....when we asked it was 7:30pm. We took a taxi to the mall only to find out that the 4-5 exchange offices were all closed. We immediately went back to the hotel to get our dollars exchanged with the hotel to be told that they did not have funds for the exchange. After all that trouble we checked out at 12:30am to go to the airport. They told us that the taxi driver would be there in 5 minutes but did not show up until 1:05am making us miss our flight. We had a chance to take a street taxi but was advised by the concierge that the one he called was a few minutes away. On top of everything they wanted to double charge us on the products we consumed from their mini bar. WORST HOTEL EXPERIENCE. AVOID.