Best Western Plus Seville Plaza Hotel

This was my 3rd time at this hotel and usually I love staying here. However, this time they did not meet my expectations. I wanted to take a shower my first morning and realized I had 3 bottles of conditioner and no shampoo. The front desk didn't have shampoo either, so they asked me to wait until housekeeping came in at 9am. At 9:15 I came back to the front desk and a guy disappeared and came back with "3 of each." On my way back to my room I looked down and realized he had given me 6 more conditioners. After washing my hair with bar soap, I asked a housekeeper for shampoo, and the same guy appeared and informed me that they were out of shampoo. What??? In addition to this, I was woken up 2 nights in a row at 3am by the neighbors being loud. It's such a cute hotel and has been so dependable in the past, but this time I have to say I am disappointed. I hope I was unlucky and it's not going downhill.

For the price this was a big disappointment. Breakfast was less than stellar - limited selections and just blah

Whatever you do, make sure you do not get a first level room. It is loud in the hotel. Also the outdoor patio area was right outside our window and people were out there until 2am. The climate control was also very noisy in the room. That said, the staff was great.

We will probably choose this property again when in Kansas City, MO

My only issue with the hotel, and it is a big issue, was the noise. The room next to me was so loud, it almost felt like they were in our room. First they left their dogs in the room alone and the dogs were barking for about 30 minutes non stop. Then they came home at around 1:30 pm and started shouting. We told the front desk and someone did come by their room to tell them to be quiet but they continued for at least 30min. We barely slept that night and had a long drive the next morning. My wife and I were not pleased. Either the walls need to be reinforced or there needs to be a strict noise policy.