SpringHill Suites by Marriott Mishawaka-University Area

Disaster at check in.

Check-in was a disaster. We booked via Hotels.com. I was the booker and others arrived 10 minutes before me. The front desk said there was no reservation so the booked new reservations for the first group. Therefore I lost points on Hotels.com. I then arrived. Of 3 rooms booked, only 2 showed on your system. The second room that showed was for the person previously checked in separately. Do that reservation was now cancelled. More points lost. I am a BonVoy member, but I will book other brands next time rather than Marriott brands based on this experience. I should get the equivalent points added to my BonVoy account based on how I was impacted by the loss of 2 nights on Hotels.com. Those 2 nights would have allowed me a free room night. So 30,000 points to my Marriott account. By the way. The stains on the pullout couch cushions were epic! I have seen cleaner furniture under the overpass on a freeway.

David, 1 לילה נסיעה עם חברים, 22 מאי, 2022

חוות דעת אמיתיות של אורחי Hotels.com

The employees were great: personable and helpful! The facilities need an improvement in daily housekeeping! The outdoor garbage overflowed, the outdoor patio needed to be swept. The lack of daily housekeeping for guest is insulting, especially in light of the prices charged!! I understand the choice to follow that plan during COVID, however, if you are treating guests as if COVID is over, then daily housekeeping should be reinstated! It is quite insulting to pay $1,000 for a room - and have to ask for toilet paper! This is a corporate decision…..that should be reviewed and revised. The location of this hotel is perfect for access to UND events, as well as dining and shopping options.

Debra, 3 לילה נסיעה עם חברים, 13 מאי, 2022

חוות דעת אמיתיות של אורחי Hotels.com

Booked a two-double suite room for my father and I. Sent a message through the hotel system that I would be later checking in but that I wanted to make sure they saved a two bed Suite. When we arrived desk clerk told us no more double rooms available just a king. Basically she apologized and said we could take the king or she could cancel. She did Give us a double room for next night so we moved our bags to the new room the next morning late. However, The Next day I was in the lobby and the same thing happened to two other people checking in, so now it seemed to me like a scam. A Double is more money and they have kings or cancel you. Not Marriott standard I expect. Still haven’t received a credit for the first night.

Anne Marie, 2 לילה נסיעה משפחתית, 5 מאי, 2022

חוות דעת אמיתיות של אורחי Hotels.com

Nice place.

Michael, 2 לילה נסיעה משפחתית, 28 אפריל, 2022

חוות דעת אמיתיות של אורחי Hotels.com

Awesome Hotel

Staff is wonderful, hotel is clean, and the rooms are big, and comfortable!

Taylor, 1 לילה נסיעת עסקים, 20 מרץ, 2022

חוות דעת אמיתיות של אורחי Hotels.com

Very nice.

Amanda, 1 לילה נסיעה, 19 מרץ, 2022

חוות דעת אמיתיות של אורחי Expedia

Liked how friendly the staff was and the parking availability, did not like how the room wasn’t properly cleaned since there was still trash from previous owners inside and it caused the room to smell a bit funny

Ian, 1 לילה נסיעה רומנטית, 15 מרץ, 2022

חוות דעת אמיתיות של אורחי Expedia

Fun family stay!

Sandra, 1 לילה נסיעה משפחתית, 12 מרץ, 2022

חוות דעת אמיתיות של אורחי Expedia

Great place to stay

Very friendly staff in all areas. Pleasant and comfortable.

James, 1 לילה נסיעה, 31 ינואר, 2022

חוות דעת אמיתיות של אורחי Hotels.com

We come to South Bend once per month for family visits and tried this hotel as a change of pace. Room setup seemed awkward with tv available for sitting area or bedroom. No tv guide so required one by one scrolling. Decor sonewhat tired and could use updates. Check-in staff courteous. Breakfast pleasant with lots of options.

Douglas, 1 לילה נסיעה רומנטית, 30 ינואר, 2022

חוות דעת אמיתיות של אורחי Expedia