The Whitehall Houston

Our stay was very pleasant for the most part. We Only had 2 minor issue. First, our room stayed at 68 degrees all night despite having set the temperature to 72. So it was pretty cold that night and it was too late to call the front desk to try to help us with it so we just endured it for the night. The other issue was that we were misinformed regarding the complimentary shuttle service. We had called the day we made the reservation as well as 2 days before we arrived to see if the Shuttle took us to the Whiteoak Music Hall which is about 2.5 miles away from the hotel. On both instances we were told that yes, we would be taken there. Reason we needed to know was because we needed to plan on either taken 2 cars or not since my in-laws were taken out baby to Disney in Ice at the same time my wife and I were going to a concert. Since we were told that the shuttle would take us, we only took one car. I called the front desk about 20 minuts prior to heading out to schedule the shuttle and I was told then that the shuttle would not go that far and that it would only stay within a mile radius. The staff suggested for us to take an Uber and we would be reimbursed for whatever we paid on the way there and back. This was honored as promised! Everything else was great. The food was very good and the complimentary breakfast was not a buffet but you could pick from the menu. The portions are very generous, wait time for food is very short, wait staff is very friendly and food is delicious

They have great service!!

Amazing hotel!!!! would definitely stay here again, great business district location, free shuttle for services within 1mile from the hotel (convention centre included), SUPER helpful and friendly staff. fantastic service and enjoyed my week trip!

Great location along with great hospitality. Feel very welcomed. Great views along with an awesome bartender on the 2nd floor. Food was delicious

The hotel was very nice and clean. The location was not far from the many of places we visited. The service was good but could have been better! The only thing I dislike was the valet parking. You have to pay for parking and have someone get your car each time and tips are expected when you have to pay $30/day!