Residence Inn by Marriott Springfield

Very well maintained and operated place to stay

The mattress in our room (218) was terrible. While the hotel was recently renovated it seems they did not replace the mattress. Despite the hotel being at a low occupancy, they gave us one of the least desirable rooms in the house. Very small windows left the room dark and you could not open the curtain as another room looked right into the dressing area. While COVID has left servicing the room a challenge I would have expected that when bringing clean towels they would have also brought a new supply of soap and coffee. It seems you have to ask for everything as they are trying to significantly cut costs.

The front desk never told us there was breakfast offered. We found a pair of sunglasses under the table. So, it makes you wonder how well they clean.

Super nice desk attendant. Room clean and so comfortable

Clean, courteous and close to everything like shopping, restaurants and more

The elevator was broken. They gave me a third floor room. They said the elevator has been broken for three months. I didn’t Stay here. The name Marriott used to mean something but not anymore. You might as well book a travel lodge for half the price.

The size of the room was great. Well maintained facility.

Very clean and excellent service. I plan on staying here again next time I visit

Great experience despite the Covid-19 Pandemic. This is our favorite place to stay when we visit. Very nice remodeled rooms. Didn't get to use pool since there was a 10 person limit but that was okay because temp dropped to 79 and it was actually too chilly to go during the day. Breakfast choice was very limited. Would've been nice to have a different option for people who can't eat eggs or sausage. Will definitely stay here again!