Best Western Seven Seas

Muy buen hotel, tuve una mala experiencia porque inicialmente me dieron un cuarto que ya estaba ocupado, cuando llegue y pase la tarjeta salió un hombre muy molesto pero entendió que fue error de recepción.

I want to say I love this hotel, I really do. It has so much potential and there are great things about it, but some things are sorely in need of attention. I will probably stay here again, it is a great value (if paying almost $200 is value) but.. The people are so friendly and helpful, and that is a huge plus. The grounds are amazing, and the location can't be beat. Overall the room was ok, beds were actually really comfortable, but for what you pay updating is sorely needed. I was actually surprised Best Western is the chain, I expect those to be in better condition. There is much low hanging fruit that could be addressed to make it amazing. Fix plumbing so showers don't go extremely hot and cold, fix peeling/stained wallpaper, fix curtains that keep AC from circulating in the room (which would also decrease humidity and help preserve wallpaper), install more efficient and powerful bathroom fans (see previous point about humidity), put bed bug preventing covers on mattresses, put bed bases in that don't allow you to see underneath/lose things under there, fix dings on furniture. Offer cheap continental breakfast to all, not only a fancy one to "preferred" guests.

The room was smaller than expected, but it was clean and the service was great. We needed extra towels and blanket, and it came within minutes! The only complaint we had was their wifi connection. Other than that, I recommend.

There was blood stains on our sheets upon arrival. When we called front desk to let them know, someone came to our room and gave us new sheets but didn’t change them out for us. There was also a cockroach in our shower. Expensive, dirty and bad customer service. I would not recommend.

Had a 3 night reservation.Stayed 1 night and left. Not a good experience.