Palms at Wailea Maui by Outrigger

First timers to Maui, so of course when I seen property upon arrival, I was pleased with how kept up it was. Got into room, and it seemed as it was going to be a restful vacation. Before you knew it, my kids came to me about little flying naps around and dead nats on sheets in pull out couch bed, also when pull out bed was taken out, 2 spiders also came out, smh. Well, kitchen cabinet was worn out, and hinge shortly broke, the dishwater soap pods seemed really old, since there were dried up pods. Some on the season's in room for use, had dead nats in seasoning jar. Behind the couch was broken glass. Since our flight was late, we arrived late so office hours were closed. Next morning while at pool, I did speak with general manager about naps, and all they could offer was clean sheets. I asked about cleaning the room, but was told that all there rooms are cleaned prior, which clearly I beg the difference. In any case, the property is well kept, but room I was in was really poor in cleanliness and items not checked thoroughly, prior to my arrival.

I have mixed feelings about my stay. While the property itself was lovely (except for the dead cockroach we found that had clearly been there for while which makes you wonder how well they cleaned), the management is horrible. My card was charged without my authorization 4 separate times. 2 were holds and released after I called about them and 2 were charges. These were not small amounts. It was so frustrating to have to monitor and deal with my bank account while on vacation. They did the same thing to my parents who were staying there as well so it wasn't just a random thing that happened to me. While Maui was beautiful and we will return, but it definitely won't be to this place.

Good location, close to beach, but no beach access from property. Updated condo, well maintained grounds. Small pool, but wasn’t busy. Issues with billing, unauthorized charges, but were resolved quickly.

Incredible view from front window after we cleaned the window inside and out. The outside was completely hazy. The master suite was spacious and the king bed was comfortable. The second bedroom had twin beds that were very stiff and actually you had the feeling of sleeping on springs. The sliding luvered doors separating the second bedroom from the living area let every sound through so only sound sleepers will be able to sleep if anyone gets up early. We booked for two weeks but there were only a 3 trash can liners and 2 paper towels and 3 toilet paper rolls. We had to purchase our own by the end of the first week as the manager said he would not restock. The location is quite and we enjoyed long walks each day through the neighborhoods but the access to the pool and spa was restricted to 10AM-3PM each day. Overall we wouldn't stay here again.

The Palms at Wailea is a great place to stay! We had an ocean view and watched the whales from our patio and on the couch. If we needed anything all we had to do was call and our needs were taken care of. We hope to return in November and get the same room.

I felt like I was in my own Hawaiian apartment, very spacious and cozy. Also the ground were beautifully kept.

Beautiful condo with a great ocean view. Lanai was spacious and inviting.

The grounds were beautiful and the patios were large

Quiet, well maintained and close to the beaches and other amenities in the area. Really like the jacuzzi.

Very disappointed in the poor, worn-out condition of the rental unit #203. Housekeeping attention to detail was sorely needed. Definitely needs a complete cleaning and repairs to a tired looking and worn-out condo. Grounds and amenities at the property itself were in good condition.