Hilton Garden Inn San Diego Old Town/SeaWorld Area

It was okay, but not what I’d expect from Hilton. The staff were friendly and the parking convenient. They claim that the cleaning standards have been raised due to the pandemic, but I had to ask that housekeeping vacuum the floor because there was crushed food left on the carpet when we first checked in, so I doubt the cleaning procedures for COVID-19 prevention were as stringent as the hotel would like us to think. Despite this, they also refused to provide routine housekeeping services, using COVID-19 as the catch-all excuse. Not that the room rates reflected the diminished services. The back door to the parking lot only opened halfway, so I got smacked by a door trying to get the stroller and baby out. I told the front desk I was concerned about people in wheelchairs, but it never was fixed. The beds weren’t especially comfortable, but I’ve had much worse elsewhere. There was no bathtub, and bathing a baby and a small child in a shower is not easy. The location is ideal and the rooms/services were certainly not terrible, but overall it just wasn’t what I expected from a Hilton Hotel.

This was our second time staying here. I doxnt remember the outrageous twenty something parking fee for guest. Worst thing was as soon as i opened the door to room is to see the foot rest with all kinds of stains. Dont want to know what they were but it was nasty. Other than that ha a nice stay.

This was my first time staying at this Hotel and let me tell you it won't be my last. Check in was a breeze! My room was bigger than I expected and quite clean! Great stay!!!!

The service was great but missing amenities due to the pandemic. Disappointed that the rooms weren't cleaned daily but would get supplies quickly when called the front desk.

I would recommend the hotel. The staff was very friendly, clean room and very convenient location. There were reviews about weird smell which I did not notice. Our room was next to the freeway entrance bwhich we couldn't hear a thing.

Restrooms had hairs all over the place, pillows had a lot of hair as well , the smell was very unpleasant .

Very friendly, helpful service. Awesome location in old town San Diego. Will definitely be coming back.

I stayed an extra night here because it was so peaceful! Walking distance to Old Town with lots of shops and restaurants and close to transportation. Even though it is right next to Interstate 5 you could not hear the traffic (or anything) from the hotel room! Super friendly and helpful staff. Will definitely stay here again!

The stay was great, there were a couple of things that needed fixing in the room. The a/c was blowing warm, the drain in the shower was clogged and the toilet clogged once, but we’re fixed pretty quickly. Overall staff was great and very friendly.

Great service, friendly staff, clean room, very quiet and comfortable. I decided to stay and extra day! I will be visiting again!