Mandarin Oriental, Hong Kong

A happy stay with MOHK

Overall it was a very good stay with MO. The service from Room Reservations, cake shop and restaurants was great. Everywhere within MO was clean and neat. There were some minor issues such as the waiting time for receiving the requested items in the room (a bit too long and in one case we needed to call again to make sure it was actually on the way) and the packing of cakes (seemed to be too luxurious for something to be disposed of fairly quickly after use; perhaps should ask the guests if the takeaway was for consumption right away so that the packing could be much simpler) which MO may want to pay attention to. It was noisy during the daytime as there was some construction/destruction work going on at Statue Square below our room (even we were on 15/F); although this could not be controlled by MO, the staff could have reminded the guests during check-in, offered earplugs and asked for understanding.

1 לילה נסיעה, 27 אוקטובר, 2021

חוות דעת אמיתיות של אורחי Hotels.com

Exceptional property with professional customer service. I am a Fan.

1 לילה נסיעה רומנטית, 16 אוגוסט, 2021

חוות דעת אמיתיות של אורחי Expedia

Great stay. Particularly impressed by the hotel history tour which was very informative and enjoyable thanks to our guide Mr Terry Wong of the hotel.

1 לילה נסיעה, 23 יולי, 2021

חוות דעת אמיתיות של אורחי Hotels.com

Great experience with MO!

Overall, I had a great experience with the MO, the staff was incredibly helpful, and the amenities were great. The room was wonderful, clean, and perfect to celebrate a birthday weekend.

Ka Yen Barabra, 1 לילה נסיעה עם חברים, 23 יולי, 2021

חוות דעת אמיתיות של אורחי Hotels.com

Birthday retreat

Wonderful staycation for a birthday and the staff welcomed us and made everything smooth and hassle free. Would recommend staying here as the location is perfect the Hotel is excellent.

Andrew, 1 לילה נסיעה, 30 אפריל, 2021

חוות דעת אמיתיות של אורחי Hotels.com

Birthday stay...

Just a short staycation and this was perfect. Great location, excellent service and room was perfect. Highly recommend

1 לילה נסיעה, 25 מרץ, 2021

חוות דעת אמיתיות של אורחי Hotels.com

Great hotel

The stay was very good and especially the Mandarin Club which was a nice feature in addition to our club room. Hannah Mok, the manager in the mandarin club was extremely helpful and professional and we were very happy with the service there. All the staff were friendly and it was a pleasure to stay in this hotel and I shall certainly come again. One minor issue, which was resolved, was regarding the room view. Hotels.com stated it was a statue square view but it was not. However, the hotel helped us to resolve the issue and delivered us a great experience during our stay there. Thank you Mandarin Oriental.

Hugh, 1 לילה נסיעה, 19 מרץ, 2021

חוות דעת אמיתיות של אורחי Hotels.com

Happy Stay

Value for money

1 לילה נסיעה משפחתית, 12 פברואר, 2021

חוות דעת אמיתיות של אורחי Hotels.com

It’s disappointing that MO doesn’t seem to value their return hotel guests and will never offer complimentary upgrade to them even though the booking has been bleak due to Covid

Bryan, 1 לילה נסיעה, 12 נובמבר, 2020

חוות דעת אמיתיות של אורחי Expedia

Good hardware but below-average and insufficient software; staff not well trained and unfriendly front desk not ready to make return guests feel being valued at all.

Brian, 1 לילה נסיעה, 20 ספטמבר, 2020

חוות דעת אמיתיות של אורחי Expedia