Casa de los Sueños Boutique Hotel

Great botique hotel

The room we had was the one described as with jetted tub. It was the Serenity room and the room was amazing. Incredible view. stunning. Large potio, maybe 12 by 22 overlooking the blue water. To the right you would catch the sunset, and straight out the lights of Cancun. Selene and Carlos helped out with everything from a golf cart, to taxis, to restaurants. We will be back. After showing a video of our room to people we met there, two couples booked a future stay.

Patrick, 6 לילה נסיעה, 23 מאי, 2021

חוות דעת אמיתיות של אורחי Hotels.com

Beautiful property, very quiet and relaxing. Staff was kind, responsive and helpful. We were excited about riding bikes and they weren't in the best shape to get around. So that's the only thing I'd recommend - getting new bicycles.

2 לילה נסיעה עם חברים, 19 אפריל, 2021

חוות דעת אמיתיות של אורחי Expedia

Everything was excellent! Would definitely come back.

Lee, 2 לילה נסיעה, 14 אפריל, 2021

חוות דעת אמיתיות של אורחי Hotels.com

Quiet secluded relaxing

Very relaxing. The view and the pool were awesome. The service was very good and friendly.

Alan, 3 לילה נסיעה, 8 אפריל, 2021

חוות דעת אמיתיות של אורחי Hotels.com

We have stayed here in the past and have visited the resort 4 times. We were a little unhappy this stay because we felt a different feeling from previous stays. In the past it was always a peaceful, serene place where you could relax and enjoy the beauty of the area. This time we sensed a different vibe. On one night at the room above us there was a LOUD party going on all night until 4:30 AM. Neither my wife or I could get to sleep and the resort allowed this to go on. I miss the old resort we used to go to. We will return to this place but won't be staying here in the future.

5 לילה נסיעה עם חברים, 5 אפריל, 2021

חוות דעת אמיתיות של אורחי Expedia

The place was clean and welcoming from the moment that you walk in. Selene made us feel like we were in vacation, outstanding customer service and super genuine, we were taking care of like queens.

4 לילה נסיעה רומנטית, 28 מרץ, 2021

חוות דעת אמיתיות של אורחי Expedia

A different stay

This is our third or fourth time staying here and it is the first time I am truly disappointed in our stay. The room smelled like it had not been opened in a while. The a/c was turned off which didnt help any and the fridge was not on so it had nothing in it. The past times when we've come the fridge has some welcome drinks, nothing this time. Only one side lamp was working so the room was a bit dark. The staff as always was great, but the hotel itself looks a bit rougher than I remember.

1 לילה נסיעה, 14 ינואר, 2021

חוות דעת אמיתיות של אורחי Hotels.com

Great place to stay! Beautiful views, had great amenities like a wonderful restaurant, swim up bar, activities like water slide and kayaking.

7 לילה נסיעה משפחתית, 27 דצמבר, 2020

חוות דעת אמיתיות של אורחי Expedia

Beautiful view from the balcony! Very helpful and friendly staff. But I was sad to find no TV in the room, the AC was blowing extremely cold air (thermostat didn’t work), the bed was so uncomfortable and they didn’t cover our pillows with pillowcases. Overall, my husband and I did not get any sleep. We will not return;(

Julie, 1 לילה נסיעה משפחתית, 21 דצמבר, 2020

חוות דעת אמיתיות של אורחי Expedia

We had tried contacting the hotel since 12/3/2020 regarding a late arrival since the times on the ferry are not accurate due to Covid and they didn’t pick up. We contacted Expedia and they haven’t resolved the issue. We got stuck in Cancun not being able to travel to Isla as the ferry wasn’t running all day but the website said it was. Very poor communication. Please make sure to check hours and times before booking as you might get stuck without help.

Veronica, 1 לילה נסיעה משפחתית, 4 דצמבר, 2020

חוות דעת אמיתיות של אורחי Expedia