Résidence Eugénie

Hotels.com stated check in was until 6pm (which is early). We arrived before then. Reception closed. Eventually managed to locate a safe box which had key. Great system but no communication before. Room ok. Basic. Asked to strip the bed when left (this is a 4 star hotel). Check out was stated until 11am, but reception only opened at 9am. Wouldn’t recommend.

Great location. Very clean. Stunning views.

The first thing that I noticed was a smell when I walked in. The second was that I'd been in such a hurry booking that I failed to notice the lack of A/C, which isn't pleasant in August (fortunately, my room faced the ocean and had a good breeze) - lesson learned: never book in a hurry (I didn't rate down for this)! What I will rate down for is that the sofa bed in my room was nowhere near as nice as the photos, the bed was only "ok" and the pillows were awful. On the upside, the rooms are very spacious for France, the staff were nice and the pool was good. The free WiFi was fine on a phone, but on my computer, it was so slow that I couldn't even use Gmail. They also have you strip your own bed and empty your own trash, which I found strange. In short, not worth the weekend price paid & for sure not what I'd call 4*

The pictures not the same with the reality ,it’s in this website 4 star but I knew straight away when we check in not like 4 star, and I was right only 3 star with 4 star price .

The hotel was functional but very dated. For the money spent it was hard to realize value. Could improve with remodel and location is nice.

Excellent location with spacious clean accommodation. only one problem for us was the lack of internet access

Convenient location to visit the local area. Hotel is casual family style with kitchen. The room we stayed in has probably the largest balcony of the whole complex, we enjoyed tremendously. Watching sunset from our balcony with a glass of wine is extremely enjoyable. Condition of the place is average, there are plenty of supplies of pot and pans without any kind of supplies of soap or sponge or rag for cleaning, minimum supply of amenities for bathroom, only 1 roll of toilet paper for our 3 days of stay. No cleaning service provided. Breakfast was good and inexpensive. Free shuttles right in front the hotel to go into city of Biarritz is very convenient. Swimming pool is very nice and clean. If you are looking for some relaxing time without much services, it is a good place to be. Plenty of private parking near by.

We had to pay 15 euros for a travel cit which i was not expecting. The hotel has an excellent location and the staff were friendly. However the room was more like a budget hostel not a 90 euro room. There was 1 small bottle of water and 2 plastic cups with some sachets of shampoo. The shower was a wet room and the water did not drain so the bathroom was soaking wet still the next day. The tilling in the bathroom had sharp edges and was not very safe. Over all I would compare this to an ibis budget hotel which is fine if the price reflects that but it does not

Nice place, beautiful location and view. Well equipped.

Our stay was pleasant enough because of the location, by the beach, though we have only partial view. Towels & bed linens were only provided one time. They claim they only change it if you stay more than two weeks, it will cost 9 Euros for 2 clean towels, & for 7 peoples, money is adding up. we stayed 5 - 6 days. We have to do all the cleaning ourselves daily & at the end of stay. No air conditioning, we can not leave the patio door for safety reasons. It would have been good at list every other day or 2 to have clean towels & cleaning as well.