VH Gran Ventana Beach Resort - All Inclusive

This is a fantastic resort hotel. The architecture and design are beautiful. The staff is abundant, friendly & helpful. The food is an excellent blend of local and international cuisine. It is so well maintained and clean. If you have a problem here you are the problem. 1/2 hour west of the airport it is well located on the beach and 15 minutes from down town.

we enjoyed our stay at the hotel...access to free WI-Fi was an issue...Most hotels have better access to Wi-Fi . Grand Ventana wants to charge for access to Wi-Fi.. The free access that is available to everyone does not work ..it is a horrible service ...Everything else was good.

Messed up reservation - Had to pay almost double upon arrival. Paying wifi, a ripoff and doesn't even work correctly. Hotels restaurants supposedly fully booked and almost empty when you walk by them... When you ask a question at the front desk, their response: "you pay" with a beautiful smile.

This was my second stay at VH GRand ventana. From the beginning, we thought it was going to be a horrible trip since the hotel said my reservation was canceled by hotels.com. They didn’t even offer me a phone to call and figure out the problem. We had to pay international fees to use our cellphone. Hotels.com said it was the hotel that canceled. It took some time to figure out but no one accepted blame and it was very frustrating. The clerk was understanding of my obvious frustration and upgraded us to a jr suite. Things were good after that. The place is beautiful but the entertainment and shows could be better since they were the same exact as last time and the employees seems bored while doing their skits. The food could also use updating. But overall we had a nice time. I recommend for families and low energy people as you won’t be having a blast of a time. But definitely a very nice place

Excellent Resort. Good service. Only the food was not too great.