Fairfield Inn & Suites by Marriott Ukiah - Mendocino County

Upon arrival and check-in, I notified the super nice woman at the counter that I had service animals and she told me "No problem". Later that night, my five year old daughter threw up (Taco Bell of all things!) in the bed. I cleaned up the mess and put all of the soiled towels and blankets in the floor. After check out, I was charged a $250 fine for my dogs, $230 for the sheets, and told by an employee named Neil that I was getting off lucky becasue the sheets alone cost more than $500. When I asked to speak to Neil's supervisor, he told me that he did not have one and that he answered to nobody at the company. I guess Neil owns Marriott. The front desk woman even acknowledged that I told her about my dogs, but because there were two of them, they had to charge me the $250. Neil proceeded to tell me that the cleaning/maintenance crew did not even attempt to clean the sheets/towels and just threw them away. Why? COVID he said. I understand being cautious, but if that is the hotel policy, why wasn't everyone charged for brand new bedding? Germs can be invisible too. Also, I was told the carpet needed to replaced in the entire room. My dogs are highly trained, never used the bathroom in the room, and there is absolutely no reason to have to replace ANYTHING in the room. This Marriott is nice, good location, and aside from Neil, friendly staff; but, if they are just charging the guests' credit cards for whatever they deem fit, I'll be staying at the Hilton from now on.

Great room, very nice man at check-in, was able to wash our clothes. Covid-19 shut the breakfast down but overall a great place to stay!

Clean and comfortable rooms. Great service as well. Decent breakfast.

They ruined a trip that we booked a month ahead and paid for.. they charged our car 210.00 at check in and we had already paid a long ahead for the room we had not money for the night and we were told we had to wait for manager to get into to town even after we drove to our bank and they said that the hotel chargerd the money ends of the the drama and two hours of talking and arguing they said in the moro f they were sorry and reversed the charges .. but our trip was ruined and they did not offer a trip to stay my 11 year old grand daughters trip was ruined and it would have been nice that they offer a night stay for another time I was so disappointed and until they make it right will never stay again it was their mistake ... i reason to charger the card 210. and they just said sorry but we had to figure out how to get through then night until the next day A month planned trip A paid room and they took all the money left off the card for the night so taco bell was all they had they should have comped them when they apologized for their mistake won’t stay ever again unless they make it right

Room was clean. Ok breakfast.

Liked later check out times, friendly staff knowledgable to the area, confortable beds

Good experience overall. Room decor could use a little more color.

Room seems very damped...not a good smell for a clean room. Staff is really really nice.

The staff were extremely friendly and welcoming. Breakfast was delicious!!

Under construction but no impact to me. Check in was not very welcoming, no smile and I had to ask several questions. Water pressure in shower weak and metal plate made way to much noise. Bed was comfy but need better pillow selection. Cost was too much. Convenient to have restaurant on street.