Pestana Royal All Inclusive Ocean & Spa Resort

The property is beautifully laid out, the vegetation is very pleasing, walking around the property to get to the pool, so lush and green. The staff are amazing, granted there may be one or two who are more difficult, the rest of the staff makes up for. The food could be tastier, however with such an immense buffet there is always something to choose that agrees with you, and the unlimited drinks are splendid. The views to the ocean are beautiful. If I were to go back to Madeira I’d more than likely book here again

11 לילה נסיעה רומנטית, 19 יוני, 2019

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Disappointing for a variety of reasons

From the moment we checked in, we felt we were sold something different online than reality. No champagne at the Check-in, 3 of the 4 restaurants were closed and the one that was open was fully booked for the next 3 nights. The staff were also quite unwilling to resolve our concerns. This left us with the only option of 1 buffet restaurant which was our option for both lunch and dinner every night of our stay. The food wasn’t bad, but it was certainly not impressive given the price point of this hotel. The staff — from the check-in concierge, to the bartenders, to the pool staff have been very unhelpful. Their mentality is “go check if there is XYZ” vs finding out the answer to your question. For a high-end resort, this is simply unacceptable. This applied both to the pool staffs response when asking them for a towel, the bar tending staff when asking about food (when the only food option was closed) to the front desk not resolving our concerns to get seated in the dining room on any of our 3 nights during our stay. They did not offer any form of compensation until the last day, but we did not feel it was worth the effort to move rooms for 1 night. Our room was great with a balcony and great view. The pools and views of this resort are stunning. However, the level of service, friendliness, and lack of adequate food and drink options needs to be shared. Don’t expect good cocktails or food at this resort. Everything is pre-made, and designed for the masses. Would not recommend

sam, 3 לילה נסיעה רומנטית, 4 יוני, 2019

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Not ideal - Too many old people. Everything caters to the older visitors

4 לילה נסיעה עם חברים, 8 אפריל, 2019

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The staff were excellent as was the service we received at the Pestana Royal. When we did have an issue with our room, it was dealt with in a very professional and friendly manner and even followed up the next day by hotel management, which we thought was excellent.

7 לילה נסיעה רומנטית, 27 מרץ, 2019

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It was very good, great range of food and activities.

Michael, 5 לילה נסיעה, 21 נובמבר, 2018

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Relaxing family week

Hotel is very welcoming, staff friendly & clean throughout. Communal areas are dressed in marble and mahogany/walnut. Deluxe Rooms are very small, Superior are very large. I understand the Deluxe Rooms were originally 1 room which has now been split into 2. There is only 1 bar which is disappointing for such a large hotel. There is also a pool bar, but an additional cocktail bar on lobby level would be a great addition. Main restaurant food is good, service always excellent. As was the pool bar. Main bar service is generally slow. Only 1 of the 3 speciality restaurants is open at a time (& gets booked very quickly) and 1 was closed altogether. Overall I would give this a solid 4* and rate it 8/10.

Paul, 7 לילה נסיעה משפחתית, 19 אוקטובר, 2018

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Lovely hotel and very polite ,cheerful and helpful staff. We had to change rooms because we both got bad colds, and felt it may have been something in the air vents. Also we had a modernised room with open plan bathroom in the first room, and soon realised that we were open to all. If the door to the room was opened, anybody walking by could see in. Much preferred the privacy of the second, less modern bathroom. Also the standard of the food wasn’t what we expected from a 5 star hotel.

Maureen, 7 לילה נסיעה, 15 אוקטובר, 2018

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Nice hotel

Nice hotel but dining tables too close together in buffet dining area, it can’t cope with the amount of people comfortably. Hotel runs a courtesy bus into Funchal which is great as the hotel is a bit far out for a pleasant walk. The pebble beach is reached by a lift but not a pleasant area. Rooms are lovely, bright and comfortable except mattress is a bit hard but toppers are available upon request. Some of the evening entertainment was very good but the room was unattractive, especially as it was the only bar area. Gardens very attractive. In all a lovely hotel with good service and a reasonable cost.

Patricia, 7 לילה נסיעה, 21 ספטמבר, 2018

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Good hotel - staff helpful and really good Asian restuarant. Location a little way out of town about 7 euros to get to Funchal 5/10 minutes.

6 לילה נסיעה רומנטית, 9 ספטמבר, 2018

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Great place and hotel

Perfect position with regular shuttle to Funchal Nice Hotel with good facilities and food

Walter, 7 לילה נסיעה, 2 אוגוסט, 2018

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