Andaz San Diego - a concept by Hyatt

Our stay at the Andaz was wonderful. Or room was everything that we had hoped for for a romantic birthday getaway. We loved our room! Plenty of nearby restaurants including the steakhouse in the hotel.

So when we first got there we could not pull up to the curb to check in. There was a huge line for the food pickup from their restaurant. I circled the hotel with two screaming kids in the car looking for a spot to park. I called and they said they would make room. After some moving cars around we were finally able to park and check in. They said they would comp me valet parking for my trouble which brings me to my next point... They tell you valet is $50+ which is already pricey compared to some of the nicer places I've stayed downtown. Well turns out they also have a "destination fee" which is $20+. So expect to pay almost $80 a night for valet!!! So I got a surprise on my card statement for two destination fees and the second night of valet which I thought was comped. I should have confirmed that. Sure you can self park, but then you get to walk a couple blocks in the dark with the large homeless population around the hotel. Sorry, but I'm not going to do that with two young kids. Plus self parking is still $30+. Ordered food the next morning because apparently the kitchen wasn't open when the front desk said they would be. Either allow the delivery person to drop our food at our room or please offer to have an employee bring it. It would be a good option since room service is no longer offered. I understand that businesses are struggling right now but PLEASE make an effort to provide your customers with good, consistent, service. And the hidden fees are not helping.

Riley checked us in. He was very kind and courteous, kept greeting us each time we came and left. The room was clean. We really enjoyed the scent of the shampoo and conditioner.

GREAT stay! The room was amazing and the staff were friendly.

The room was very clean and spacious. The people were very friendly and helpful. I was not happy about the price of the parking. Self parking was $30 and to valet the car it was $52. I think that was outrageous.

Good, nice room and overall hotel but thin walls and you can hear everything from outside and sometimes your neighbors. Made it hard for a good nights sleep.

Room was beautiful and bathroom was very nice. Service was great, they worked out an error with our reservation without even bugging us about it. Felt very safe in terms of COVID and loved the location.

Very nice and modern. I loved the DTV and nice bathrooms

The staff on the roof top pool/ lounge were very rude. We were the only minorities there so they felt that we didn’t belong. They only asked us for our key card and to sign in. Didn’t ask anyone else the whole time we were there. It happened both times we went to the pool. Disappointing since we did pay for a suite. Not returning.

Great hotel with great location. Very friendly staff. The rooms were very clean and everyone practiced COVID-19 safety procedures. We selected this place because it is dog friendly, but we will definitely come back with or w/out the pups.