Vienna House Andel's Cracow

Very strategic location. Room very clean. If I would be back to Crackow, I would stay here again. Full control over air conditioned, can be fully shutdown and no noise during the night.

It was nice, the hotel has very good location.

This is one of the worst places we stayed at. One of the guests mother died suddenly 5 days before the trip. We didn't book the cancellation option as we had a family event to attend and were sure to come. Unfortunately, the mother of one of the guests (and grandmother of another guest) died. This was extremely sad and horrible experience. We asked the hotel for a refund or a credit to use it again, but they refused. They were not replying to us and keeping us with no answer. We said we can produce the death certificate, but they still refuse the refund or a credit for the hotel. I just can't believe that they would not understand we had a death in the family and wouldn't show compassion. We had so many sudden expenses with the funeral and 2 rooms for 4 nights wasted. Disgraceful, terrible. Staff showed no compassion or understanding.

Such a horrible place, in the worst possible time they turned the back on us. Staff was not bothered about the fact that before the trip mother of one of the guests died. Didn't even say sorry about your loss. Didn't call back and wouldn't offer a hotel credit for nights we were not able to attend due to the death. This is one of the worst places we stayed at. One of the guests mother died suddenly 5 days before the trip. We didn't book the cancellation option as we had a family event to attend and were sure to come. Unfortunately, the mother of one of the guests (and grandmother of another guest) died. This was extremely sad and horrible experience. We asked the hotel for a refund or a credit to use it again, but they refused. They were not replying to us and keeping us with no answer. We said we can produce the death certificate, but they still refuse the refund or a credit for the hotel. I just can't believe that they would not understand we had a death in the family and wouldn't show compassion. We had so many sudden expenses with the funeral and 2 rooms for 4 nights wasted. Disgraceful, terrible.

Excellent modern hotel in close proximity to both the train station and the Old Town, recommended hotel.

It's all about the mannagment. Everything is runing smooth,like it was programed for you.

This hotel is the ideal location, and the staff were extremely helpful! Greg in particular pointed out wonderful restaurants and points of interest for us.

Ideal location when visiting Krakow city centre. The breakfast was good too, lots of variety. Staff super nice. Only downside was the room was very cold even when I changed the heating settings, it’s November so it’s very cold! I ended up sleeping with a few layers on.

it was a great location, great staff, lovely breakfast, wish i could have stayed longer

Excellent hotel and conveniently located. Staff were great and provided lots of information and advice.