Holiday Inn Express Hotel & Suites Chester, an IHG Hotel

Unclean hotel with poor management

Disappointing hotel. Close location to Legoland but housekeeping and customer service is very poor. After a long day of travel my family and I checked into our room. My daughter went into the bathroom and sat on a seat covered in dried pee. The bathroom had not been cleaned. At all. The roll of toilet paper was empty. The tub had gross brown things. My wife went down to front desk and was told “we’ll send someone to your room shortly.” After waiting a long time in an unclean room, I went back to the front desk and asked to be moved to a new room. I was told - with significant attitude - that there is no one available to clean the room, and that there is a check-in line and I could wait until he checked everyone. I really could not believe the lack of customer service. There was no apology or understanding. There was just an hour of disgust and disappointment.

1 לילה נסיעה משפחתית, 21 אפריל, 2022

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Not Worth you Money!!!

Honestly not what I expected, I’ve stayed at other locations by the same company and this was by far the worst, not very clean, hallways are not well maintained, rooms were still dusty and not enough toiletries for a family of 5. The elevator wasn’t working which it wasn’t a big deal bc I thought that sometimes it happens but then the next day I heard the check in person telling another guest a different strory as to why it wasn’t working than the one I was told which tou leads me to believe that they were lying about it but not sure why. Anyways, overall I would def not recommend this place, find something a bit farther if you want to stay closer to LegoLand but do not stay here, staff are also not very nice.

Sergio, 2 לילה נסיעה משפחתית, 10 אפריל, 2022

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Was good except breakfast there was no hot breakfast and i had to make my own

Nicholas, 4 לילה נסיעת עסקים, 21 מרץ, 2022

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Family vacay all shorted towels

Not enough staff. Shortage of towels. Was given 2 for family of 3. When I asked for more I’m was told they are out of towels and short staffed for,laundry back in morning. My niece in another room brought down a USED towel and was told the same thing. Room #208 extremely hit and reeks of cigarette smoke when you first walk in

Christine, 2 לילה נסיעה משפחתית, 18 פברואר, 2022

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We stayed 2 nights and had a good time. The hotel and the room(bathroom especially) were very clean. I was very happy with the size of the room and the furniture. Bed and pull out sofa were very comfy and we slept well after a full day of skiing. The walls seemed rather thin and we heard tons fo kids running up and down the halls and yelling well after 11pm. We didn’t mind that so much but it could get frustrating. We tried to use the pool which looked fun but there were lots of kids there playing. Breakfast options were limited due to the pandemic but were solid and the breakfast area was well maintained. Overall, this was a good stay at a clean and comfy hotel.

Agata, 2 לילה נסיעה משפחתית, 11 פברואר, 2022

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It is a nice hotel

Richard, 2 לילה נסיעה, 25 ינואר, 2022

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Great!

Amazing hotel! Clean, comfortable, reasonably priced…..

Angelena, 2 לילה נסיעת עסקים, 21 ינואר, 2022

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Courtious cleck, excellent room

Peter, 1 לילה נסיעה, 16 ינואר, 2022

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Chester Holiday Inn

The bed is very comfortable, the bathroom door needs to be shaved at the bottom, it makes a loud screech noise dragging across the floor and there could be a night light in the bathroom. Staff were very friendly and grab n go breakfast was easy.

Renee, 1 לילה נסיעה משפחתית, 15 דצמבר, 2021

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I stay at this hotel often and they always accommodate my request. It's nice to have complimentary hot coffee and snacks wouldn't really call it breakfast

2 לילה נסיעה משפחתית, 10 דצמבר, 2021

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