Comfort Suites Plano - Dallas North

Convenient to everything. Rooms were big enough and staff was pleasant.

Not the cleanest and very outdated. Lobby smell reminds me of a hospital lobby. Photos online look much better than in person conditions.

Beds were comfy, room was clean. I’d stay again

Stay was amazing as always i stay at any of the Choice Hotels.

I loved the cleanliness of the room overall, the lobby and hallways were clean as well. My first impression though, was affected by the physical appearance of some of the common areas, the elevator, laundry, etc. These did not look so good.

They’re changed me extra fee and they let me leave my room without any problem from my side

The front desk lady was the best part of the whole stay

Check in was okay, despite there being a snappy older lady doing the check ins! Elevators take forever to work. Pool was over chlorinated, yet still dirty and peeling. The hot tub was hot enough to boil you. Our room smelled weird and after sitting down we realized, there was dog hair all over couch and comforter. Not to mention once we pulled out the couch for the sofa bed, there was nasty red looking stains all over it! The bathroom was dirty with only roll of toilet paper. The towels were not white but off white and had stains all over them. Then at night around 11 the loud rap music started in the room next to ours! Called front desk twice before they took care of it. Because of the covid there is no breakfast or breakfast in a bag like most hotels are doing. Will not be staying here again!!

It was a nice comforting room. The pillows were soft. Although I found a cockroach in the bathroom or room 304