Hotel Residence am Hauptbahnhof

Convenient location, comfortable room but old elevator (not stop at reception floor). Will stay here again if visit Hamburg next time.

It was ok. A lot of Street noise. A lot of beggars and homeless in the area. The price suited me, location suited my needs.

The hotel is well located and it’s economic. If these are your top priorities, this is your type of hotel. However, if you also look for comfort, staff friendliness, good breakfast, and expect a clean room, then I would not recommend.

Hotel was basic and functional, room very clean. Staff courteous. Area is rough trade but felt quite safe and no harassment or issues for us even late at night. Central and handy.

Rooms and service is fine. Difficult for people with mobility problems. Hotel itself is fine, yet it is a noisy area and streets close by require you to be quite aware.

They have 3 properties, so we were sent to another one in the same street. The place is really bad - ugly, junkies everywhere, really bad impression and not at all child friendly. We had to use long stairs with the luggage - not convenient. Room was clean and people were friendly, but no extra help or support. I would pay a bit more and stay somewhere else. Only advantage is that it is close to the central station, but then choose the other side of the station.

The check in was terrible, no consideration, I booked one room for 2 adult and one kid, when I come, I bring one more kid age 18, I’m willing to pay extra money for one more person but he told us to booked one more room for one person, I don’t want us to be separated, his maybe 18 but he still little kid, so I booked another room that he never sleep in. They just want more money from us.

There are 5 steps to approach hotel reception then 25 more steps to climb to room. No lift on ground floor. Single room very tiny but bed was clean.

In a noisy, busy street but very handy to the HBF and this was obvious when placing the booking. Perfect for a weekend away with friends. Room was basic but clean and comfortable, bathroom was surprisingly spacious. Staff were very friendly.