Hilton Garden Inn Rockville-Gaithersburg

Everything was amazing.

I booked this hotel based on the good reviews for a recent business trip. I had a long day and when I arrived for check in, I told the woman at the front desk my name. Having forgotten that I booked through hotels.com which is under my maiden name, she was unable to find it, despite telling me I was the last reservation to check in for the day. After I told her my maiden name, she seemed unsatisfied that I was who I said I was. I showed her my confirmation email and that still wasn’t enough. After she pondered for a few more minutes, I told her my address, gave her my ID and she even looked up my hhonors rewards, she finally checked me in. I got to my room and went to lay down on the bed and noticed that it was very firm. Very firm. This hotel has thin mattresses on platforms, so it was dreadfully uncomfortable. I’ve stayed at other Hilton Garden Inns in the DC area and never been this uncomfortable, ever. I should also mention that when I pulled the comforter back, there was a nasty stain on the mattress exposed. I expected more from a Hilton. I will not be staying here again.

The staff seemed nice and the building and room seemed fine. But I asked for the room to be feather free, and woke up the next morning with a bad reaction because two of the pillows were down. (The two I checked were polyester, then I assumed they had done a good job, silly me.) There was a short in the bathroom light switch, which they fixed after we told them. And worst of all, there was no hot water. There was warm water, but at no point during our stay did we find water hot enough to have a really nice shower. We tried all kinds of off hours, and talked to the maintenance guy. He claimed the warm water was hot. Despite it being a really good location and seemingly nice hotel, we won't be staying there again.

We have stayed there several times, very comfortable and clean