Medina Belisaire & Thalasso Hotel

Horrible experience! We were left in the freezing lobby for an hour and a half because the reception said they did not receive our reservation when in fact we have paid for it online the day before. They were not heating the lobby and it was super cold and I was sick that day. Luckily we contacted hotels and they called the hotel and all of a sudden they magically gave us a room. Our room was not the one we booked and the heating was broken. The food was disgusting and not a lot of choices. We can to the hotel before and it was not bad but I think now they reduced the quality because more people are coming so they are taking that for granted. Honestly;I wouldn't recommend this place and I am shocked as to how they are a 4 start hotel.

Lovely room and amazing food.

What friendly staff!! Having just arrived back to the UK I was really pleased to be able to reflect on how friendly and genuine the staff are. The room was cleaned by an amazing house keeper daily but they could do with a revamp. The rooms and bathrooms are looking a little tired. The hotel does not seem to have many English visitors which is a shame. It really us somewhere people should consider. The dinning room was nice but they do tend to pack as many in as possible so it can seem a bit of a squeeze. Also other nationalities were so rude and greedy at meal times but I think this is normal behaviour for them which is a shame. I am looking forward to returning in the new year.

The hotel is very nice and clean, all facilities are very good. The food was great with a vast selection for all meals, the salad bar is fantastic. The hotel is very close to the beach and the whole area is safe and clean. Be wary of Mosquitos if travelling in October, we got a few bites!!. Rooms are spacious and cleaned very well every day, the availability of drinks and snacks all day is impressive and we found all the staff to be friendly and couteous.

I would say it is the worst service I've ever face in my hole life. I'm talking mainly about the restaurant staff. I keep questioning myself does the stuff members went through any trainings or certification before getting their jobs there ?? ... We booked an all inclusive package me and my wife and we were clearily wearing the bracelets to show that, as it was mandatory We asked a waiter to have a drink (Boga Cidre) which is a very famous Tunisian drink and the guy whose name is "Khlifa" was so rude and started making jokes about our choice, my wife thought he was joiking but then was shocked once she knew that he is actually serious. I tried to calm the situation and asked him gently what type of drinks are available, Sir Khlifa :), he started walking away and told me "Coka Cola", then once he was 2 meters away from our table I deseperately asked him to please do us a favor and bring us 2 Coca Cola. The drinks then comes after 15min just before we leave the table, two cups of different sizes and one was half full, yes :) my wife refused to drink it and we just went to our room. The day after we saw also the stuff members shouting at each others while people are eating !! Not to mention the water temperature under the shower that flips from extreme cold to extreme hot in 1 sec, I had few skin burns because of that. My advice to the management team; a lot of work must be done to qualify the stuff members for a propoer customer service. Repeat, definitely not !!!

Was very nice friendly clean helpful , i love the show when eating

j'ai séjourné du 11/03/20 en pleine crise sanitaire due au covid-19 ,l’hôtel était presque vide ...le seul point négatif les horaires de la piscine intérieure trop restreints de 12h00 à 15h00 , au delà tu seras obligé de payer 30 dt/pers et par heure.

الإقامة جيدة ، مستوي الافطار والعشاء متوسط ، معظم آلات الترفيه عاطلة ، المسبح الداخلي يفتح لمدة ثلاث ساعات فقط حسب قول موظفي الفندق ، الخزنة في الغرفة بمقابل رغم عدم الإشارة الي ذلك عند الحجز علي الموقع ، الماء في المطعم بمقابل

Très très beau hotel a conseille

Nous avons été très bien accueillies à notre arrivée. Nous avons demandé à profiter du ALL INCLUDE (qui n'était pas prévu). Cela n'a posé aucun problème, pour la somme modique de 12€ par jour et par personne. Cela nous a permis de profiter, entre autres, d'une soirée "Diner Spectacle" en centre ville gratuitement, et de très bonne qualité. Nous avons très apprécié notre court séjour de 3 jours.