Grand Mercure Belem Do Para

Hotel had almost all amenities of a good hotel, but there were not very good. For example: gym equipment were old and basically not much equipment for a decent workout. Air conditioner was off most of the time and when on did not really cool down exercise room. Also, room service was poor. Items used up not replenish (like soap, water, etc). Not a good selection of food at hotel and food service was average at best including menu. Hotel personnel, although polite, was not very knowledgeable to inform guests about restaurants, touristic activities in the area. Another thing is they charge for everything (even the water you drink at room). Lastly, everything took a long time. Even making line to check out of the hotel took a long time. Overall, average hotel. Hotel has potential to do better with better management.

6 לילה נסיעה, 26 נובמבר, 2021

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I stayed 2 times in one week. Compared to the Radisson this was superior. I had excellent service from start to finish both times, very clean and my room was freshened everyday. The staff at the front spoke English and everyone was attentive. The Breakfast was fresh and we'll maintained. The best part was the shower water pressure was excellent and clean suite with fresh smell. Thank You Grand Mercure do Belém.

Timothy, 2 לילה נסיעה, 23 אוקטובר, 2021

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Good hotel but no great as I was expecting

Hotel is good, great location close to anything you need in a walkable distance. Good restaurant with a wide variety of food and delicious breakfast, but the bar area is a dark ambient, there’s light but isn’t turned on. Free parking but is not accessible by the elevator, you have to go out the reception and walk to basement. Good hotel but no great as I was expecting. My room was spacious but the front door ceiling, was falling with some kind of plate hiding the hole. Seems the room needs renovation so they offered it with a discount, but this is bullet to the head if is the case as depreciate the hotel’s name. Overall was I good experience.

Walace, 5 לילה נסיעה, 20 אוקטובר, 2021

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Muito bom, com alguns detalhes que podem melhorar

Camas muito confortáveis, ar condicionado excelente e limpo, banheiro ótimo (principalmente limpo). Porém, as Instalações não são tão novas (quartos) e o atendimento do restaurante, principalmente pelos garçons, deixa a desejar (apenas um garçom estava atendendo todos os clientes do restaurante). Falha na cobrança no check out, porém solucionada.

Adriano, 1 לילה נסיעת עסקים, 16 ספטמבר, 2021

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Was expecting the hotel to be better then it was. Was to expensive for the value. Hotel staff were very good though as was the breakfast buffet. 6/10 for value

Jay, 2 לילה נסיעה רומנטית, 4 אוקטובר, 2020

חוות דעת אמיתיות של אורחי Expedia

It’s pretty shabby and dark and the staff is extremely slow

7 לילה נסיעה רומנטית, 11 נובמבר, 2019

חוות דעת אמיתיות של אורחי Orbitz

No upgrade!!

I tried to upgrade to a room with a sofa but the front desk staff would not cancel my original prepaid room when Hotels.com tried upgrade directly. Very inconvenient for such a small transaction!

9 לילה נסיעת עסקים, 30 נובמבר, 2018

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Generally ok. Clean. Breakfast reasonable. Staff helpful.

4 לילה נסיעה, 5 נובמבר, 2018

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Really good.

Very hotel and clean. Personnel are friendly.

AGNALDO, 3 לילה נסיעת עסקים, 22 אוגוסט, 2018

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The staff requires significant training on customer service. Not friendly or polite. The minimum expectation would be to make travelers feel welcomed and thank them for choosing the hotel. Housekeeping was cleaning rooms after 20:30 at night. Room was not made. Overcharged for drinks in room that were never consumed. We do not recommend this hotel to anyone, unless you want to be treated like a dog.

Travels, 2 לילה נסיעה, 23 יולי, 2018

חוות דעת אמיתיות של אורחי Expedia