Doubletree by Hilton Ras Al Khaimah

It was a central location and a great location for shopping. The mall is just a few minutes away. It a minor argument with reception as they wanted to charge me the new UAE VAT a day before the implementation date. I booked a king bed but when we arrived it was booked out. Leaving us with two twin beds that had to be put together to make one bed. Shockingly as they were moving the beds the evidence of the cleanliness of the hotel was highlighted. Candy wrappers, luggage tags, toys, tissues etc were noticed as the beds were moving. The cleaning staff had to come back with a broom to clean under the beds.

To begin with the hotel charged the VAT(5%) to my stay a day before the implementation date. Secondly I had to pay an additional fee of 10%. After using the app Hotels.com for years it was the first time that I paid an additional amount to the total seen on the site and quote given for a room. I am aware of the Tourism fee per night for each room booked. But these charges was just beyond me. Day light robbery. I then had to remind reception that VAT should take effect 1 January 2018 and not 31 December 2017. Oooh was the response and then VAT was removed, but the other charges MUST be added. They did not have rooms available with a King Bed so they had to push the Twin Beds together for couples. Low and behold when the beds were moved we had to call for cleaning. As the beds were moved, toy cars, candy wrappers, baggage tags, dust and many more were discovered under the bed. The morning after a NYE celebration house keeping knocks on your door past 10am for dirty/used towels. Really now!! Definitely not a hotel that i would use again.

I was charged initially more than quoted, I showed what I was quoted so they charged the same. The initial room was not to standard, I was upgraded

Staff bad behaviour blanket and bed sheet not clean just change external sheet

Good central location, the elevator in the hotel was chaotic waiting for ten minutes at one stage !