Best Western Plus Hotel Böttcherhof

very nice hotel with an excellent restaurant in a very strange area! As a regular Best Western guest I always book them for a pretty much guaranteed great stay. However this stay was entirely ruined by the deputy manager who apparently had a bee in his bonnet!! The manner that we were shouted at due to a mix up regarding check out that was nothing to do with us. The manager shouted at us demanding that we can’t leave without paying, Even though we were not totally leaving the hotel simply going for a breath of fresh air outside. The manager was totally out of order as there was no way we were going to “run away without paying” as the hotel had all of our suitcases and luggage, Even my wallet, Passport and £1000+ of work equipment. A total moron of a manager, We wouldn’t stay again with this exact hotel which is a shame as it’s very good otherwise. A formal complaint will be made to Best Western Hotel Group. I can only imagine that we were treated in this way due to being British visitors.

Hotel is very modern and has very nice and quite big spa area to relax and unwind compared to some other hotels i been before.

Very nice staff. Friendly and professional

Staff are rude and unhelpfull reception refused to give me a receipt for my stay and the bar staff didn't even know what beer was even German

Hotel is pretty new and modern. Facilities are clean and people are nice and helpful. I can recommend this hotel.

All the amenities I wanted, nice restaurant and a McDonald’s across the parking lot, in room safe and refrigerator (perfect for our medicine) American TV stations and most important Free shuttle to and from Airport so very easy to get into town from the airport. Very friendly staff. Only odd thing towel rack too high had to use hanger to get my towels. Nice walk in shower very comfortable rooms. I will stay here again next time I travel to Amsterdam

Very nice hotel! The rooms clean and the staff were very helpful and friendly.

Super hotel

Helt fantastisk hotell med hög service o go restaurang. Uteservering i gård med lugn atmosfär

Great hotel.