Lake Victoria Serena Golf Resort & Spa

So far , so geat‼️ Please do not coerce me into writing more than I chose to or I won’t reply st all.

1 לילה נסיעה, 30 אוגוסט, 2018

חוות דעת אמיתיות של אורחי Expedia

Beautiful grounds, great view of Lake Victoria. Spa was wonderful, food great.

3 לילה נסיעה, 7 אוגוסט, 2018

חוות דעת אמיתיות של אורחי Orbitz

This property is an absolute treat! The facility is beautiful, the restaurants are very good,the spa is lovely,the gym is spot on......! We love this place and will definitely be back!!

Amanda, 1 לילה נסיעה, 5 אוגוסט, 2018

חוות דעת אמיתיות של אורחי Expedia

Super service and super relaxed but condition 0

Service was magnificent,workers the best,but the condition of the room was 2 Star to me,the shower room,am really sorry but I was in shock,couldn’t believe it was 5 Star

Dennis Nkoola, 1 לילה נסיעה רומנטית, 21 יולי, 2018

חוות דעת אמיתיות של אורחי Hotels.com

Great hotel but...

Good hotel. Breakfast is a let down though compared to Kampala serena .( this has been the case for years. This time round Paid for deluxe room and got joined twin beds ( not what i paid for really) . It’s a great hotel , management just need to change their attitude on service delivery . When you pay $220 you expect to get your money’s worth. Not a watered service .

1 לילה נסיעה, 14 אפריל, 2018

חוות דעת אמיתיות של אורחי Expedia

Disappointment

There was a confusion during my check in. I was told by receptionist that hotel reservation team didn't pick up my reservation from Expedia. So, I had to wait when it was finally done. Just try to imagine I booked hotel 10 days in advance!!! So, reservation team couldn't do it within 10 days before my arrival. As a result of this obvious mistake I was given the room in the lowest block allocated very far from main facilities and definitely with the worst view. However, I was told that I'll be moved to the better block and room with better view the next dat after some guests would checked out. It never happened. When I was checking out I asked the same receptionist why I wasn't moved to other room as was promised. I was tod - sorry, we had a wedding....:-))) I wanted to ask, does it mean that you didn't know about the wedding event in your Facilities the day before when you promised to move me to the better room??? I had a problems to get connected to wifi cuz my last name was input in the system with error. So, hotel IT Manager interference was required to solve this issue. Finally it was done. The electrical power card switch at the.room entrance was faulty. So, when I returned back to my room in the evening I was not capable to put on the lite in the room and I had to call to reception for assistance. When Finally one employee arrived to help me, he explained that this switch has a problem and I need to insert the card in a special way pushing it out of the wall..

Alex, 2 לילה נסיעה, 16 נובמבר, 2017

חוות דעת אמיתיות של אורחי Expedia

Oasis in the desert (so to speak).

Generally amazing! Food not so great! Service hit and miss! A few of the staff (young James, for example, top class!) some of the staff, mainly female, could have been more forthcoming. A smile here and there goes a long way!

Benjamin, 2 לילה נסיעה עם חברים, 9 אוקטובר, 2017

חוות דעת אמיתיות של אורחי Hotels.com

Hotel needs an up grade

The room smelled like mold the curtains . Were old and dirty. As well as the closets. The staff was very nice. The electricity kept going out numerous times that was very frustrating. The rooms need to be upgraded or the curtains need to be washed a few times a year

altha, 2 לילה נסיעה, 8 ספטמבר, 2017

חוות דעת אמיתיות של אורחי Expedia

Nice rooms

Getting to the hotel is not fun but when you reach, place is great. Reception was warm and welcoming. The ambience is just marvelous. Will be back

Richard, 1 לילה נסיעה, 24 אוגוסט, 2017

חוות דעת אמיתיות של אורחי Expedia

Nice hotel but terrible stuff

Stayed for 3 nights waited to check in for more than two hours. Really surprised by the incompetence of the stuff. Great food and beautiful hotel but the stuff kind of ruined it

1 לילה נסיעה, 11 אוגוסט, 2017

חוות דעת אמיתיות של אורחי Expedia