Hotel Okura Kobe

All employees were very friendly and helpful. They welcomed us with warm and professional manners. We enjoyed staying at hotel Okura Kobe for 2 nights. We will choose same hotel for next trip to Kobe Japan again.

Very nice hotel and friendly staff. Also, view of harbor and surroundings was stunning!

Staff very friendly and helpful. Location very near shopping areas and eatery

Hotel is dated with small rooms. View was great. Expensive $200 charge extra for early check in. No information given for area. Concierge was never there. It took us forever to figure out how to get from the hotel to Meriken Park and Mosaic without walking down the hill since staff offered no assistance due to language barrier. Since my parents are elderly with arthritis, we ended taking taxis. I would not stay here again.

Clean and comfortable overall but interior is a bit dated

Lovely room and the upgrade to harbour views was well worth it. Amazing service and the room service food was good too

Good and convenient location

We were able to get a king size bed, so that was nice. But I reserved a non-smoking room, and when we entered the room it had definitely been smoked in. And I detest the smell of cigarettes. Plus, if I'm around it long enough, I have horrible allergies. My face gets all puffy and my eyes water and itch. But there wasn't another room available so I had to stay there. Also, the room needed an upgrade badly. This was the most expensive room we stayed in our whole trip, but it was the worst one.

Good location near harbour land. very big and spacious room (a rare sight in japan). top notch service with everyone very polite. a bit dated and old but everything is functional and amenities are amazing. Shuttle bus from Sannomiya is a nice added touch as a connection to the city.

Service is legit and hard to beat even for Japanese hotels. Location is another plus, it’s right next to the port.