Jumeirah Himalayas Hotel Shanghai

Mainly check in was rough. I waited for about 15 minutes to check in, then there was no assistance with bags. So I took my two large luggage’s and 2 kids up to the room by myself.

Comfortable and convenient (right next to the train station, mall, and convention center). Hotel staff speak English. The quality of food for breakfast could be improved.

The staff was excellent, they upgraded us to the suite, it was beautiful.The breakfast is amazing.

I have request to have a statement re-issue with my company info. Please help to send that new statement to make your service perfect. Jason

It's great staying here. However, if they can change the table pads during the breakfast hours, it would be perfect.

Close to Mall and metro station. No privacy in bathroom with only glass. Had to call for ice each time.

It’s perfectly located next to the exhibition centre . The hotel is clean and service is very good . Only problem is the WiFi is very poor . It was very difficult sending and receiving emails etc. I was forced to use my Uk network which cost me

A 5 star hotel that is trying to keep standards but looks to be short on business and thus struggling a bit. Good staff but lacking a bit in people skills.

bed is sunken bad and cabinets doors are in bad working condition

I had a pleasant stay with the hotel. The room is big and well designed. In particular, the front desk staffs there have been very friendly. I lost my phone on the taxi on my way to the hotel and a number of staffs have made extra effort in helping me to find the phone. In particular, I would like to thank Royal Zhao, Carey Li and Lucas. I definitely will stay with the hotel again.