Mercure Bogota BH Zona Financiera

This was a beautiful hotel with great service centrally located near many restaurants and attractions . However I was very disappointed that for my five days there was no hot water . As a matter of fact it was usually cold water in the shower and there was no hot water out of the sink . when I complained at the front desk I was told that it was so that the other guests would not burn themselves ?? I found this to be a pretty ridiculous response , I asked to have it checked but I don’t think anybody ever came and did not shower for three days . Upon checkout I told them I would not be returning and it was completely unacceptable . I was shocked because it truly is a beautiful hotel very comfortable but the lack of hot water for five days was unacceptable. I even went up to the sauna were there was a shower as well to see if I could take a hot shower up there and that water was cold as well .

This is a good reliable hotel. Clean, modern and breakfast was nice.

Internet did not work. Complained many times but it did not help. No hot water in shower. Complained, guy came to check, said nothing could be done. Both of the above are unacceptable for a modern hotel. Check-in: I arrived at 9am, room was ready but they would not let me check in without paying an extra fee. That is very heartless especially as I had arrived from NZ. Room was cold and there was no heating. Overall a most uncomfortable and disappointing stay.

Great location near every great shopping area

Perfectly located, near the Zona G restaurant district, and not too far from downtown, the Mercure is an excellent value considering it's price. Staff is super friendly and the rooms are a decent size, simply but smartly decorated. Breakfast is fairly basic but solid. The only nit is that it's located on a busy street so even though the windows are good, you will still here the occasional siren or roar or traffic. Also because of its small size, there is no room service.