TownePlace Suites Nashville Airport

Made a reservation and asked the reservationist to verify room availability only to find out that the hotel had been completely overbooked. I was there for a Lacrosse tournament that my daughter was supposed to be playing in and ended up having to travel back to Georgia 5 hours away, because there were no rooms available anywhere. It was a HUGE disappointment and inconvenience as well as a waste of gas money. I'm pretty sure I won't be booking through Hotels.com anymore because I can't risk me and my family being stranded in a strange city.

Our stay was good however we stayed from 6-2-2019(Sunday) to 6-8-2019(Saturday) and our room was only cleaned Tuesday,Wednesday and Thursday. So the days they were not cleaned our trash was close to overflowing. Other then the lack of housekeeping our stay was good. The beds were really comfortable.

The hotel is nice. But it’s the staff that really make this hotel. Every staff member I encountered during my 5 days there was amazing. They were super friendly and went out of their way to help us. I would definitely stay there again!

Staff was very friendly, and the price was great considering the amenities. The kitchenette is a great feature, and it was easy to get a lyft/Uber to all the sites we wanted to see.

I usually only stay at 4 or 5 star hotels but we Needed a place to stay that was close to downtown Nashville, had separate rooms for 2 couples and allowed dogs, and reasonably priced. I booked a 2 bedroom with queen beds. I believe the beds were only double, (although they were comfortable) so I moved to the pullout couch which was extremely uncomfortable. The air conditioning was difficult to regulate with dual controls on the unit and the wall which was confusing. Decent complimentary breakfast and coffee available all day which was very nice. There was a popcorn machine in the lobby that wasn’t making popcorn because I was told “ we’re out of oil and popcorn, they need to go to the store”. Everyone was friendly and it was decently clean. This place served its purpose but I probably wouldn’t stay here again.