Secrets Vallarta Bay Puerto Vallarta - All Inclusive

Excellent hotel. Rooms were spacious and clean, and the bed was very comfortable. Most of the rooms have an amazing view. Food was one of the best compared to other all inclusive hotels I have been to and service was excellent. The gym was very clean and equipped with TV all around.

The food was mostly good and the food service personnel were very good. The music in the market place dining patio was great but it was ridiculously loud. The swim up room was nice but don't waste your money on a swim up room because there is NO SUN on this area. We had to ask to have our room cleaned at 4:00pm even though we did not have the do not disturb sign out all day. One of the three elevators was out of order so lots of elevator waiting. Right after checking in at the front desk we were taken to the lobby and given a membership sales pitch - We found this VERY annoying. There are three pools but they are right next to each other - chairs are scarce and the pool bar area is really loud which is a drag when you're dining at the lovely Oceano restaurant. Also while dining at the Oceano, the music from a nearby aerobics class blasted for more than an hour. The beach is crawling with relentless vendors. The spa treatment I had was very nice. It was reasonably priced and the personnel was well trained and kind.

My wife and I travel often to all inclusive hotels and this place didn’t do leave any lasting impression on us. Overall the hotel is boring and lacks activities. The check-in process and restaurant service were some of the best that we’ve ever received in our life. Bar service was poor and routinely slow and not customer service oriented. The lobby was better than the pool bars but it seemed like it was just something the hotel accepted at this location. The room view was spectacular but for the price I’m paying to stay here I expect the bar service level to be at least average. With so many hotels I will likely try somewhere else and see if they can leave a lasting impression next time.

Beautiful property with excellent service. The room had a horrible mildew odor and we were provided incense and a dehumidifier to help resolve the issue. The property seems to cater to designation weddings, so the crowds are a little rowdy. The pool side service is amazing and the food was ok.

Great hotel with amazing staff. Some of the friendliest we have ever had at a resort. Would definitely stay again