Kenton Palace Buenos Aires

great location, clean, helpfull staff, breakfast can be improved

They refused to allow me visitors in my hotel room w out showing ID or passports! Never stayed anywhere in world that practiced this. Then they argued w me. I had no WiFi for three days bc obviously their system can’t support hotel paying guests & all of their employees. Finally, upon checking out, I was stuck in their tiny elevator for 30 minutes! I was terrified bc the elevator kept shifting & door opening partway in the middle of 10 floors! If you’re thinking of staying here, skip it. The AC never worked, staff was unhelpful or completely rude, & their property isn’t well maintained as evidenced by getting stuck in a tiny, very hot elevator until maintenance plied the doors open. They gave me a small break on two room service orders, as their apology. Worst hotel stay in my life.

My flight from Canada was canceled, causing me to arrive a day late in Buenos Aires, and removing my need for this booking. I explained the situation in advance of my stay, and even offered to move my booking to another night. I understand it was a non-refundable reservation, but every decent hotel I've been to offers some flexibility. It's annoying enough that I've lost a day from my trip. If they had let me move the night (they did have vacancy), they would have had the same profit and a happy customer. Now they have a resentful customer who is happy to warn people about their service.

Great location. Good bfast.

Good location - between San Telmo and main square. Friendly reception. Organised car to EZE airport for a 3.30am pick up. Very grateful. Good car and driver. Breakfast is buffet and good choice of cereal, breads, cakes, and eggs. Coffee good. Rooms are big and immaculate. Fridge in room. Have to pay to use spa etc. So didn’t look at it.

Very Nice place, indeed. .

Great location. Staff was very attentive and able to respond to our needs

Great location. There is a great, extensive flea market on Sunday with many arists

petty bathroom tissue hoarding takes this place from good to stay at to avoid.

Nice property, good location, walkable but only early hours of night. Needs to add variety to the breakfast buffet. Good personnel and very diligent.