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Great service from the moment we walked in. Nicolas made our stay here amazing. He is extremely attentive and courteous. The building itself is modern and clean.

Before I go into my review - I want to stress my 4 star rating because of the hotel guest policy. For those not aware, usually if you make a reservation for 2 people, as long as there are 2 people in the room, you are fine. With this hotel, if you bring in a guest (even though the other guest has left) you will be charged a 75,000 COP fee. This fee adds zero value and is only a profit to the hotel. For this reason I will not be staying there again. In any case, the hotel is very modern and clean. Pros: 1. Free front loader washer and dryers on the top floor to use. 2. Jacuzzi with actual hot water (very rare in Colombia). 3. Kitchen - only comes with two plates and two glasses - however I was told if you actually wanted to cook they would provide the cooking ware. 4. Room service - beware this is not 24 hours - restaurant closes at 10pm. 5. Safe location in El Poblado. Cons: 1. Guest policy as explained above. 2. The 12 floor hotel only has one elevator for everyone (including service people such as maids). Not a big deal, just be aware that sometimes it may be faster just to take the stairs. 3. Air conditioning. I stayed in a one bedroom. The air conditioning is only located in the bedroom and seemed to be low powered. Took a long time to cool the room down and probably wouldn't be able to cool the place down on a hot day. Overall great place with an unfortunate guest policy.

It was a good staying; no wifi service