Spa Resort Sanssouci

Lovely town

I stayed 2 nights to visit the lovely town and did not use any spa services. My room was clean and comfortable, the staff and service were excellent and the food was delicious. I would recommend.

Marianne, 2 לילה נסיעה, 4 ספטמבר, 2021

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not welcoming

Not really that close to main strip, pool has restricted hours for guests. Process and Spa is a little confusing if you only speak English. Didn’t really feel welcome here.

Bryan, 2 לילה נסיעה, 11 נובמבר, 2019

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Wholly inadequate, needs renovation

Completely lacking in service and facilities. For a "resort" that advertises as a spa resort, this was absolutely terrible. The amenities are way too small for the number of rooms. The pool is usually so crowded you can't actually swim, the hot tub fits only four people, the steam room fits five, if you don't mind touching shoulders with the people on both sides, and the sauna tops out at 6-7 occupants. All that for a hotel with several hundred rooms is wholly inadequate. Our room was so small we had to stack the side table on top of the chair to create enough floor space to open our standard size suitcase on the floor. Housekeeping pounded on our door before 9am to which we asked them to come back a little later. They never did. The decor of the place looks and feels like a 1960s hospital. Our hallway walls were puke yellow with hideous lime green doors. Inside the room was equally unsightly and we were met with a four inch deep tub of used cigarette butts on our "balcony" which we could smell from inside. The balcony was divided from the neighbors only by a partially see through sheet of glass and each side was big enough only for a single person to stand. Staff was all rude, we encountered only a single staff member with passable English and few with passable German. To top it all off, the hotel charged my credit card for the stay even after prepaying on hotels.com. Do yourself a favor and stay somewhere in downtown Karlovy Vary.

John, 2 לילה נסיעה, 23 אוקטובר, 2019

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Truly enjoyed my stay but was surprised that there are no thermal baths in Karlovy Vary. One drinks the water from one of many natural springs! This spa has three separate buildings joined by underground tunnels and stairs. There is bus in front or one could walk to town center. I enjoyed the walk and beautiful location. I had breakfast and dinner included and the food was excellent. Breakfast choices included fresh eggs, bacon, sausages, various cold cuts, cheeses, yogurt, fruit, oatmeal, and fresh bread and pastries. Dinner included soup and a minimum of 3 meat entrees, usually chicken, pork and fish. Also 3 different starches, vegetables and salads much more. Delicious food.

Marianne, 4 לילה נסיעה, 3 ספטמבר, 2019

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I expect that at such a hotel in the lobby they will be able the speck English at a reasonable level. The room was not cleaned properly evry day.

10 לילה נסיעה משפחתית, 31 אוגוסט, 2019

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You need car for this place. Everything nice and clean!

Serhan, 1 לילה נסיעה משפחתית, 14 אוגוסט, 2019

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Much nicer and cheaper options near town centre

Bad check-in experience and staff in the spa area quite abrupt. Expensive parking (and you can't access it until you've checked in).

1 לילה נסיעה רומנטית, 28 יוני, 2019

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Overall horrible experience. Never would recommend.

17 לילה נסיעה משפחתית, 14 נובמבר, 2018

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Hotel is good, staff is very accommodating. Location is far away from the city center, you have to use the bus, after all its not so bad. Food could be better, quiet place, beautiful views. Would definitely come back.

Elena, 8 לילה נסיעה, 18 מאי, 2018

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Relaxing Stay

We booked a hotel for 6 nights. Check in was a bit problematic because the room they gave us was facing the hill with the Bare Trees. We asked to have it changed for a room with the city view. We’ve got a room sitting on the top of the huge cement roof instead. Concierge said that the hotel was fully booked and they couldn’t give us a good room because they were “expecting guests”. We were hoping to have a nice room considering that we’ve made a reservation in advance and we were coming from so far away comparatively to the “guests” who were arriving from the country next door just for 1-2 nights to celebrate the Christmas. The two young reception girls were rude and resistant to give us a good room. They were discussing us in their language just in front of us. We ended up in the room they reserved for us initially. All this check in procedure made us feel that other “guests” were a way more important than us. Another negative experience was with the massage therapist (man) who was rude and provided only 10 to 15 min massage instead of 20. Fortunately, these two were the only negative experiences that we’ve had at Sanssouci. Special thanks go to the Restaurant Charleston hardworking staff who does a great job. They are very welcoming, greet guests with smile. The restaurant was always clean and neat. The food was delicious; good variety. We were very impressed by the freshness of the food and how tasty it was. Christmas dinner was really special. Well done! Loc

Lyudmila, 6 לילה נסיעה, 22 דצמבר, 2017

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