TownePlace Suites Springfield

Drove 4 hours to stay in nice hotel with inside pool. Got there checked in to small room went to go to pool it was closed. They didnt inform anyone till checked fully in it was closed then said we could travel 12 min to swim in other hotels pool. Asked if we could get transfered to other hotel or something cause the pool was main reason we paid $157 for a night they said nope. So start of are vacation was ruined because this because that was what we was going to do that evening is play in pool with baby and they wouldnt make it right. I wouldnt stay at this hotel again and wouldnt recommend it to anyone. They wont take care of their customers if something goes wrong they just want their money. The people at desk are polite but still wouldnt make things right.

Staff went over and above to accommodate us!

Very good room, clean and comfortable

The accommodations were excellent as well as the service. An extra blanket would have been nice. The street noise was excessive.

Great room