La Quinta Inn & Suites by Wyndham Fort Worth West - I-30

The service at front desk was great. The room was ready before check in but it smelled doggy. Thought it will smell different after the cleaning the day after but it isn’t!

When we arrived for check in there were two families ahead of us and two hosts. No one said just a minute or we are training better communication would be appreciated.

Front desk service was a nightmare- it took us 30 minutes to get checked in, the couple in front of us was given keys to a room that was already occupied for the night, and the lady checking us in double-charged us for our room (we had already pre-paid on hotels.com). They kept saying it was “glitches in the system”. When asked to fix the problem, she said she had only charged us for the $50 incidental fee- “don’t worry, we will figure out”. Then they said they would refund us on Sunday at check-out, but they planned on giving the refund to a card we do not even own. Staff did not seem well-trained and were not easily willing to fix the problem they had created. Hotels.com had to call and fight for the refund for us as well.

The problem we encountered was,in the midst of our stay, the hotel went from privatized to Wyndham corporate. Chaos and confusion was an unwelcome part of our stay. Given we we there due to our sons having brain surgery....

Just stayed for one night. Hotel is relatively new or remodeled. Very clean and room was spacious. Nice breakfast. I’d stay here again